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ntroskrnl hook trojan and rootkit

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Hi, I found out I had the NTROSKRNL hook trojan and genericrootkit.d!rootkit a few days ago. I am not a pc expert but have used alot of my time desperately trying to sort the problem out myself. At the first stage I couldn't get into my antimalware bytes or spybot programs but a few days in i have managed to access them and run them clearing out alot of things in my system.

But everytime I run Mcafee the 2 aforementioned issues are still there even though it says it removes them. Since running the spyware the system performance has improved considerably infact I would say everything is back to normal but the fact that the 2 things are still found on the mcaffee scan is worrying me that things will start going wrong again. I am also scared to access any sensitive info ie banking while all this is going on until i know I'm clean. I have been told to reformat but on your site I think you have resolved this problem for someone already. i tried to follow those directions but i keep getting an error message saying my security settings won't let me download the files. I also get 2 error messages saying the application is not a valdi windows image please check the diskette - they appear everytime I access a function for anything and I know its malware but can't get rid.

please help me as I am really stressed about all this.

thankyou very much
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