Right, from the top..
Tried to start up my Dell Latitude 1525 after critically low battery message (oh yes, am regretting that now!) and nearly sent email before battery died. On next start up attemp I had the following problem which continues to trouble me as I have not backed up my data and am desperate to save it.
On pressing the on/off button the dell logo appears as normal, then the windows logo and progress bar but after that blank, nothing, there is a white curson which I can move but no commands work (not ctrl,alt&dlt or esc.. nothing) The only way out of the blankness is to powerdown with the on/off button again. I should also mention that the numlock light stays on (a lock with a 9 inside it)
I have tried loads of different tactics to change this and or find out what is wrong. briefly:
1) On start up, I have pressed F11 to go into the boot menu
a. if I go into Internal HDD I get an error message "windows did not shut down successfully" and the option of entering safe mode etc. Safe mode does not work but the white cursor appears larger.
b. I have run the full diagnostics a couple of times not and it brings up no problems.
c. the only error message that points to a problem that I have found was when I ran the "Onbourd NIC" which briefly showed "media test failure – check cable"
2) In F8, I have tried:
a. 'repair your computer'
i. does not find anything to repair
ii. Restore system files and setting
"X no restore points have been created on your computer's system disk. To create a restore point open "System Protection" If I click that then I get this:
System restore -> "your computer is running in a limited diagnostic state, if you are using system restore in this limited state, you cannot undo the restore operation." -> but when I try to restore, it goes back to the beginning..
b. all of the safe modes, to no avail.
c. starting windows normally from the advanced boot menu.
3) On pressing Fn on start up, it runs diagnostics and finds "All tests performed : completed successfully."
I'm sorry this post is so long and dull, I have looked all over the internet and found many people with similar problems but only one who has found a way out of it (see: http://ivansnotebook...use-cursor.html
but I am worried about going into 'restore vista backups' because I would prefer to know that I could safely download all the data of my laptop first without possibly deleting it all.
Does anyone out there have any ideas?
Could it be related to the total battery failure catastrophe (none of the other people with this problem seemed to think it was battery related), is it the hardware (I mean the dell) or is it an operating system problem?
My priority, however, is to find out if I can save my data. If I took my PC to a shop, could they help?
Thank you for your time!
Alex
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