It looks like the update got about 2/3 of the way through and stopped. On one of my attempts to restart, it said, "Update configured incorrectly. Reverting changes. Do not turn off you computer." But that didn't help.
Here's what I've tried:
-Rebooting to "last known good configuration"--didn't work
-Booting to safe mode-didn't work
-Booting to safe mode with networking--didn't work
-Ran all the memory diagnostics and everything passed, so it's not a hardware problem.
-I was able to safe boot the command prompt and get to windows by typing explorer.exe but I wasn't allow to run a system restore from command prompt or from windows safe mode. It keeps saying something about group policy not allowing it. I am the administrator on my laptop so I can't figure that out.
Any help would be appreciated. Ironically, the laptop is still under warrantly from Dell, but their support is useless. They asked me three questions and said, ok you have to reinstall your OS. I said "No Way." I backup all the time, but I'll still lose stuff and it's a pain in the butt. There has to be a way to revert this update from the command prompt. I know some commands, but I'm clearly not an expert. That's why I'm asking you guys.
As a side note (sorry so long): I recently backed up all my music to a flash drive, but when I tried to install it to my kid's new mp3 player yesterday (that she got for her birthday...yesterday--this is my luck) it said I did not have the licenses for them. What good is backing up the music if the licenses don't back up with them? Is there a way to transfer that stuff over to the flash drive?
Thanks so much for listening!
--Janet
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