[krae13937]

no # lights are on when booted up. flash wen booting, but nothing after.
Just unselected all start up items and re-booting agin

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I need to change my booting sequence back. It takes longer now. I should have written down how they were. Should hard drive be first?

This is a desktop we r trying to fix.

Deleted Spyware and booted up. Will let you know what happens. I have Norton 360. What apps do u recommend I run in addition to this?

[krae13937]

I need to change my booting sequence back. It takes longer now. I should have written down how they were. Should hard drive be first?

This is a desktop we r trying to fix.

Deleted Spyware and booted up. Will let you know what happens. I have Norton 360. What apps do u recommend I run in addition to this?

[happyrock]

I hope you meant UNINSTALLED spyware doctor...
try pressing the ctrl+alt+delete keys at the same time...processes tab...get a screenshot for us..
how to post screenshot...go here...

[krae13937]

I deleted some other things. Ran liveupdate for Norton. Completed now when it didnt before. Froze again. Rebooted. Not it says the volume is dirty. And went into chkdsk. Stopped at stage 2 - 23%

[krae13937]

oops, sorry , yes uninstalled - just re-booted again and it went into chkdsk again. Still saying dirty. And froze at 23% again

[rshaffer61]

Please follow the next steps in order:

Click Start, then Run
Type cmd, and click Ok
At the prompt in the command window that opens, type fsutil dirty query ?: and press Enter (Where ? is the letter of the drive to queried)

Does the result of this indicate the drive is "Dirty"?

[krae13937]

ok - i just got it to boot back into windows
c: is NOT dirty

i am so confused

Had a screen that said verifying USN Journal - completed
added 2 bad clusters...missed rest
and then it restarted

going to try to copy task mgr screet shot now

[rshaffer61]

Did you run the steps I gave in my last post?

[krae13937]

yes, sorry, that's what it said - c: is NOT dirty
(had the NOT in caps)

[krae13937]

processes...

Attached Thumbnails

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[krae13937]

and just a note - i was able to do this w/out freezing...been sending everything else from laptop. Also, just now copied a bunch of my folders over, and still good for now. As soon as I send this, with my luck, it will prob freeze again :-)

[rshaffer61]

Lets see what you have in your startup

Please click on
Start and then to Run
Type in msconfig and press Enter
Now click on Startups
Then uncheck everything and restart.
If system boots correctly and is running smoothly and faster then we have a startup problem

Does this stop the freezing?

Try going back into msconfig and check one item and reboot
Keep doing that till you have found the problem or all are finally checked.
Post back with the results

[krae13937]

I just walked back into room and it is frozen again. Will re-boot

[krae13937]

It did re-boot straight to windows this time.
The other person I was talking to, had me disable all start up items except for Norton, so all are basically off for now and still freezing.
I am re-checking and ccApp is checked - says its Symantec, so I left. This was the only one I left checked, I thought, but now I see that ctfmon is also checked. I don't know what this is. So I am leaving it alone til u write back. I don't know if something else triggered it to check.
It is definately taking longer to freeze this way, but still freezing.

[rshaffer61]

Disable Nortons
Do not download anything form the internet unless instructed to do so.
Better yet do the following:

Please download Avast from my signature below. Please make sure you do the registration as it is good for a year or more. When it is due simply just reregister it.
Avast in my opinion is better because:

It's FREE to the Home User
It Updates it's Definitions daily
You can scan Individual Files, Folders and Drives
No buying new versions every year

CTFMON.EXE needs to be manually disabled and is only needed if you use multi language on your keyboard. If you do then skip the step.


To turn off just ctfmon.exe go to:


Control Panel then to Regional and Language Options

Click on the Languages Tab then click the Details button

Click on the Advanced tab

Check the box that says Turn off advanced text services option

Click A and then OK