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Can't find Drivers


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#16
Tahim79

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HP Links:

Link # 1 - http://h10025.www1.h...c...c=en&dlc=en

Link # 2 - http://h10025.www1.h...c...c=en&dlc=en

Link # 3 - http://h10025.www1.h...c...c=en&dlc=en

Link # 4 - http://h10025.www1.h...c...c=en&dlc=en

These are all of the links that was given to me by HP tech support.
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#17
makai

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Thanks for the links!

None of these worked? I guess by now you know they don't install by themself, right? Wow, bummers!

In any case, I talked to a couple of my friends at work. They both will bring their disc in so I can borrow it. However, I don't work on Tuesdays, so the earliest I can upload them will be on Wednesday afternoon. Hopefully we can find something you can use.
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#18
Tahim79

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Thank you! I've realized that now - yeah they don't install by themselves. HP had sent me another e-mail following up to see if the drivers worked or not. So i'm gonna send them another reply and hopefully see if they could send me something else.

Thanks dude!
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#19
makai

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Thanks for the update! You may fix this even before I get the disc from my friends. Its actually good to hear that HP is stepping up even though you PC is out of warranty. Let hope HP keeps it up! :)

Edited by makai, 17 August 2009 - 06:51 PM.

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#20
Tahim79

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The techs at HP are out of their minds. They all say different things and take me for an idiot! LOL HA!
They repeatly keep giving me the lecture of how I should maintain my computer.
One Tech gave me a link for a ATI driver stating it would work. SORRY, might work.
I was hoping you have stuck some luck in this case.
I've talked to some friends as well and they are looking too.
So far I'm stuck.

I hope you have the answer!!!!
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#21
makai

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Hello,
Bad news, the discs my friends had didn't have the driver either.

Can you go HERE and download version 1.2 and install it. Lets see if it can identify the hardware that's missing the driver. I'm pretty sure its the Cardbus driver that you need, but lets see if the app can verify.
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#22
Tahim79

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Hey Thanks for that program. I've been looking everywhere to see what that can be. I took a couple of snapshots for you to look over rather than me type it out.

The program showed up as this

Attached Thumbnails

  • UnKnown_Device_Program.JPG

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#23
Tahim79

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Here's another snap shot of what is missing from my device manager:

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  • UnKnown_Device.JPG

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#24
makai

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Hello,
Can you expand System devices in Device manager and post a photo? Thanks!

Also, in Unknown Device Iden... can you go to File and save a log. Just click on Save and choose your desktop as the destination. Just attach the log in your reply... do not copy it to your post.

Edited by makai, 20 August 2009 - 05:22 PM.

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#25
Tahim79

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Photo Deleted

Edited by Tahim79, 20 August 2009 - 06:08 PM.

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#26
Tahim79

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It wouldn't let me access the shot. Here's another one.

Look below at the other post for a better pic that works!

Edited by Tahim79, 20 August 2009 - 06:08 PM.

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#27
Tahim79

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Hello,

Here's the log you requested for.
I can see the light at the end of the tunnel!

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#28
makai

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Thanks for the log.

I can't access either photo you uploaded. Can you delete both photos from within your profile and and try uploading again. Don't upload the same photos... take a new shot.

Thanks.
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#29
Tahim79

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here's a proper picture.

Attached Thumbnails

  • System_Expanded.JPG

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#30
makai

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Thank you! Sorry for all the work.

I'm confused by the Unknown device indication. It's being identified as an unknown chipset from ATI. Of course, we can't guarantee the program is correctly making the identification, so its not a concrete detection. Then again, it might be the program is detecting something on the bus, (hence the PCI callout), and just flagging the chipset. I would think that if something was really wrong with the Chipset driver you installed, you would get yellow or red question marks under System Devices in Device manager... which you're not.

Since neither HP tech or I can seem to help with this bugger, how's about we try something new?

In the last section (Utility - tools), of the download PAGE is the HP Update utility. Download and install the utility and see if it'll find a driver for what's missing. I've never run this tool, so I can't help you with running it. Actually, you're doing great by yourself so you really don't need my help, do you? :)

BUT... before you install this utility... Go to Start>All Programs>Accessories>System Tools>... and run System Restore. Create a Restore point and name it UpdateDrivers.

Let me know how it goes. I'll keep my fingers crossed! :)
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