[sdsunak]

I am helping a friend with his PC but I am stuck. It is a Gateway GT4400 running Win XP Media Center. It has a AMD64 bit processor with on board Nvidia graphics. It has 4 gigs of Crucial Memory (New). He recently installed Micro Trend Internet Security and the new memory, this is when the PC started having problems. It's not the memory because we reinstalled the old memory and it does the same thing. I am able to boot into safe mode. I ran Malwarebytes and Micro Trend scans both came up clean. I have searched on line and found some articles saying Micro Trend may be the problem. I tried uninstalling Micro Trend in safe mode but got an error saying it was unable to get a needed file because I was in safe mode. If I boot it into XP normally it start fine and even lets me open the control panel and the add/remove progs window if I hurry (but it never loads all the progs on the pc, it just says loading progs), but once everything loads on start up it stops letting me open anything. The mouse continues to work, but the keyboard won't do anything. Like I said though in safe mode the PC works fine, so I'm not sure where to look now. Thank you for any help in advance.

Lorenzo

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Lets see what you have in your startup

Please click on
Start and then to Run
Type in msconfig and press Enter
Now click on Startups
Then uncheck everything that references Micro Trend and restart.

[rshaffer61]

Lets see what you have in your startup

Please click on
Start and then to Run
Type in msconfig and press Enter
Now click on Startups
Then uncheck everything that references Micro Trend and restart.

[sdsunak]

Ok, I got it resolved. After deselecting Trend Micro in System Config Utility it continued to load once I rebooted. I tried and tried to uninstall from the Add/Remove Programs windows. I was ready to give up and do a system recovery with backup to save any needed files but decided to look what options were available under Trend Micro in the Start Menu. In safe mode I ran Trend Micro diagnostic tool which had a force uninstall option. It ran fine, asked me to reboot, and upon reboot the PC started running normal. Trend Micro has been on this PC since Feb. It recently started messing up. So Trend Micro must have released an update that XP ( or this Computer) did not like. I am still seeing some Trend Micro items in the System Config Utility. Other than that this PC is running great, ESET V4 is now being put on for Anti-Virus. Thank You for your help.

[rshaffer61]

Make sure anything with Trend Micro is unchecked in MsConfig
This will stop it from loading and causing a conflict.

Download Revo Uninstaller and see if ti list any Trend Micro entries. If so use it to completely uninstall them.
Let us know how it works.
Since the biggest issue is resolved then I can say:

Congratulations. for a successful resolution for your issue. I am happy everything has been worked out for you. With that being said I am happy to say:


You are very welcome. I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed me to assist you with your issue and for your patience. Thank you for choosing GeeksToGo for help.
This issue now appears to be resolved.


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