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Win Shut down.


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#1
Oeiras

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recently, my machine started to crash very often when i was Dl a demo, after a trojan cript(i think it was) couse it was so fast and i deleted from Adware,and my PC crash as soon as it goes to the desktop. Afetr that keeps crashing and gives me the option of safe mode, last known configuration, etc but none of those work.

also this :

STOP: 0x0000007E ( 0xC0000005, 0x806991C7, 0xBA4C3534, 0xBA4C3230)

two days ago, i still manage to get into the machine in "safe mode", using TAb F8 ...but now i can't. it keeps starting and crasching and giveng those otpions and so on,,,,,

can anyone help on this matter?


cheers
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#2
rshaffer61

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Hello Oeiras.... Welcome to GeeksToGo, :) :) :)
I'm sorry to hear about your issue. We will do what we can to help you resolve this.
Please do the next steps and report back with the requested logs or results.

How To Run Chkdsk /r from Recovery Console:


How to run checkdisk from recovery console (Windows xp). (Courtesy dsenette)
  • Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.
    Note:Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted to do so.
  • When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
    Note:If you have a dual-boot or multiple-boot computer, select the installation that you want to access from the Recovery Console.
  • When you are prompted to do so, type the Administrator password. If the administrator password is blank, just press ENTER.
  • At the Recovery Console command prompt, type the following then press Enter:

    chkdsk /r

  • Allow this to run UNDISTURBED until completed (45 min or so)
  • Report any errors


Let's check your memory and make sure there is no issue with it. Download memtest86 from the link in my signature below.


Get the file that is named Download - The one you want is "Download - Pre-compiled Bootable ISO (.zip). When it downloads, it will be labeled memtest86+2.11.iso.zip
Unzip the file once you download it. You should have a .iso file in the unzipped directory. It will look like a zip file in some cases but the file name will now be memtest86+2.11.iso

if you don't have a burning program that will burn .ISO files get burncdcc in my signature below.

NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its memtest86.iso
3. Select the ISO file
4. click on Start

Make sure the bios is set for the cd drive as the first boot device
Put the cd in the cd drive and then boot your computer.

Running the Diagnostic Program:

The basic diagnostic screen has five main sections of relevant information. Three at the top which are labeled, PASS %, TEST %, and TEST #. This will basically show you the total progress of the current test, the overall progress of the diagnostic test, and the test number is currently performing.

On the middle left hand side of the of the program interface there is a “Wall Time” section that will keep track of how long the diagnostic test has been running for. This just gives you an idea if you are not attending the testing process.

The main section to look for is the lower half of the screen which is usually blank. As long as the memory testing is going ok with no errors this section of the screen should remain blank. If the diagnostic program finds any serious faults in the memory you will see it display a memory dump of address’s in this section. This is similar to what is displayed on your screen when you encounter a blue screen of death.

You now have most everything you need to know about setting up and testing your memory with diagnostic programs. This guide should help you get to the source of any intermittent problems related to your memory.

Run memtest for at least 2 hours
If it starts showing any errors during that time then you will have to replace the memory
If there are no errors after 2 hours press Esc and that will end the tests
We will then try other options
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#3
Oeiras

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very complex procedure, at least for me. But i'll give my best , and report back here.

thax for the time and help, m8. :)

hope this will save my data, at least.

cheers
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#4
rshaffer61

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Nothing will be erased from the steps I have given you so far.
Before it comes to that we will backup your data first.
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#5
Oeiras

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ok, shaffer61

just one thing, I can only b able to report the results , later in the week or next week, cause last nigth (it's 10 o'clock here now) i saw that i don't have the cd rom of the WIN XP, so i have to borou the CD from a friend who is in holidays now.

But i'm glad to know that my data can b saved and than probably the disk as to b C:/Format?? :)

cheers

Edited by Oeiras, 19 August 2009 - 03:04 AM.

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#6
rshaffer61

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Formatting a drive and installing fresh windows is always a last resort with the Techs here at GTG.
We strive to protect the data and to repair the system.
Yes if you do not have your XP disk you will have to borrow one from someone.
It will need to be the same as what you have ...Home or Pro
Now the big question is...Is this a name brand system(Dell, Compaq, Hp, PB, Toshiba)?
Desktop or laptop?
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#7
Oeiras

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Formatting a drive and installing fresh windows is always a last resort with the Techs here at GTG.
We strive to protect the data and to repair the system.
Yes if you do not have your XP disk you will have to borrow one from someone.
It will need to be the same as what you have ...Home or Pro
Now the big question is...Is this a name brand system(Dell, Compaq, Hp, PB, Toshiba)?
Desktop or laptop?


Good to now that, shaffer61.

As far as the "big question " concernes, here's the info:

My XP is Home and i now have a cr-rom, well not yet, but today i will.
The brand system, i can't quite give u, cause this is a built PC, so i have a asus box, intel dual 2.2 processor ; 2 GIg Ram kingston, PKlvm (?)Asus card and (it's not new as u can see)
and off couse Desktop

will try to get my hands on the Cd rom today and do what o told me, and get back to u later with the report.

hope i wont screw any thing more.... , cause i'm not the best in termes of PC handling :) .


cheers

Edited by Oeiras, 21 August 2009 - 03:35 AM.

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#8
rshaffer61

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Let me know if you want me to try and explain anything more before you try any steps. i will be happy to help.
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#9
Oeiras

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~S~ Shaffer61

indeed u can. I told u that my OS was WIN XP Home, but now i have doubthing.

how can i b certain? acessing SetuP ? and if so where?

thx
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#10
rshaffer61

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You have a Clone System
That means all the parts are compatible and not put together by a company like Dell, HP, or Compaq
Did you receive a OS disk when you bought the system or is there a Sticker on the side with you Registration Number on it?
If so then usually it tells you what OS is loaded on your system
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#11
Oeiras

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~S~ shaffer61

Well, the things did not trun out as i expected. i did, Insert the Windows XP PRO , (and this time i'm certain)startup disk into the CD-ROM drive, and then restart the computer, but nothing hapens, it just did the same old prob again. :)

whats next ?

cheers
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#12
rshaffer61

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I'm not sure what you mean by nothing happens.
When you insert the cd and turn the system on, a message should come up saying Push any key to boot to cdrom
If this did not appear then you will need to go into the bios and change the boot sequence so that the cdrom is first.
Make sure your XP cd rom is in the drive and then follow the next steps.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.

Hopefully you have already put the XP cd in the drive before all this. If everything is setup correctly you will get a black screen with the following message in the upper left corner:
"Push Any Key To Boot To Cd". When you see this then push any key and the cd will take over.
Follow the prompts or if you need assistance I will help.
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