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Why won't some of my programs open?


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#1
Rubyruth

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Ok, I've had the current PC sinc february this year, bought it from my local PC store so it's not a brand one (like HP or Dell etc) they built it themselves. Its running Windows XP and some of the programs I've loaded don't/won't/can't open/run. You click on the desktop icon and after a few seconds the PC freezes, the mouse still moves but won't respond when you click on anything and the keyboard doesn't respond. Only way to end it is to shut the PC down at the power.

So far it's done/doing it with the following 3 programs

Microsoft Conquerers (game)
Microsoft Age of Empires (game)
Lexmark Productivity Studio (application for my 3 in 1 printer)

:) The daft thing is they all worked fine on my old pc which died earlier this year as I messed up installing more RAM in it!! :)

Any ideas what might be causing this please?
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#2
Neil Jones

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Have you removed the software in question, restarted and reinstalled?
Did you have XP on previous computer as well as this one?
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#3
Rubyruth

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Hi Neil

I've uninstalled and reinstalled the software in question a couple of times and yes the previous pc was also running XP.
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#4
Rubyruth

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Does anyone else have any suggestions?? Please? :)
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#5
Broni

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I've had the current PC sinc february this year

Bring it back to the store.
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#6
Rubyruth

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Was kind of hoping I could avoid going back to the store, avoid the hassle of unplugging everything from the pc but if no one else can suggestion things to do then I guess thats what I'll have to do then :)
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#7
Neil Jones

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Was kind of hoping I could avoid going back to the store, avoid the hassle of unplugging everything from the pc but if no one else can suggestion things to do then I guess thats what I'll have to do then :)


The issues are most likely hardware related which is covered by your warranty.
This is why we have warranties.
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#8
Rubyruth

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Oh right, hadn't realised it was hardware related. Thanks for letting me know.
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#9
Broni

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It's better to bring it in now, than when the warranty is out.
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