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reference memmory error


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#1
telomere

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I am getting the error instruction at 0x07f20068 reference memmory at 0x07f20068 memmory could not be written, click ok to terminate the programme or cancel to debug.I get this when i try clicking on a link in my mail on IE. no other browsers causes this problem.I am not getting this error in firefox or googlechrome.I have IE8.
I have win xp pro sp3.
I ran antivirus and antispyware scan, but no infections were found.
sometime the number above changes to 0X00fa0068 or 0x00f8e0068 etc..
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#2
rshaffer61

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Hello telomere.... Welcome to GeeksToGo, :) :) :)

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
Please understand we are all volunteers and we are not here all the time. Sometimes it may be a extended amount of time to get back to you. If it has been more then 3 days please shoot me a PM and I will try to get to quickly then.

Let's check your memory and make sure there is no issue with it. Download memtest86 from the link in my signature below.


Get the file that is named Download - The one you want is "Download - Pre-compiled Bootable ISO (.zip). When it downloads, it will be labeled memtest86+2.11.iso.zip
Unzip the file once you download it. You should have a .iso file in the unzipped directory. It will look like a zip file in some cases but the file name will now be memtest86+2.11.iso

if you don't have a burning program that will burn .ISO files get burncdcc in my signature below.

NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its memtest86.iso
3. Select the ISO file
4. click on Start

Make sure the bios is set for the cd drive as the first boot device
Put the cd in the cd drive and then boot your computer.

Running the Diagnostic Program:

The basic diagnostic screen has five main sections of relevant information. Three at the top which are labeled, PASS %, TEST %, and TEST #. This will basically show you the total progress of the current test, the overall progress of the diagnostic test, and the test number is currently performing.

On the middle left hand side of the of the program interface there is a “Wall Time” section that will keep track of how long the diagnostic test has been running for. This just gives you an idea if you are not attending the testing process.

The main section to look for is the lower half of the screen which is usually blank. As long as the memory testing is going ok with no errors this section of the screen should remain blank. If the diagnostic program finds any serious faults in the memory you will see it display a memory dump of address’s in this section. This is similar to what is displayed on your screen when you encounter a blue screen of death.

You now have most everything you need to know about setting up and testing your memory with diagnostic programs. This guide should help you get to the source of any intermittent problems related to your memory.

Run memtest for at least 2 hours
If it starts showing any errors during that time then you will have to replace the memory
If there are no errors after 2 hours press Esc and that will end the tests
We will then try other options
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#3
telomere

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hi,
first of all sorry for alate reply..was out of station. I performed the memmory tests.it didnt find any errors:
results are as follows:
athlon 64(0.09) 2200MHz
L1cache:64k 17189 MB/s
L2cache :512k 3333MB/S
L3cache:None
Memmory:895MB 1580MB/s
Chipset:AMD K8
[ECC ;Disabled]
Settings:RAM"366Mhz
(DDR733)/CAS:5-5-5-15/DDR-2(64bits)
Walltime:
2:12
Cached:895
Rsvd Mem
1472k
Memmap
e820-std
cache
On
ECC
Off
Test
Std
Errors:
0
ECC Errors:
0
Pass complete, no errors, pres Esc to exit..
Do i have to do something else?
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#4
rshaffer61

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Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y

If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem and if not we can try a sfc /scannow
There is a possibility we may be dealing with a hidden infection but I will run all the tests and scans I can from the hardware and software side before I have you try the malware direction.
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#5
telomere

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got this volume is clean message.
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#6
rshaffer61

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OK you may have a active infection since the memory and hd both come back as good.
Let's try a few things before I say so for sure.

Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply


please try IE with no add ons by doing the following:

To disable add-ons in Internet Explorer 8
1. Open Internet Explorer by clicking the Start button Picture of the Start button, and then clicking Internet Explorer.
2. Click the Tools button, and then click Manage Add-ons.
3. Under Show, click All add-ons.
4. Click the add-on you want to disable, and then click Disable.
5. Repeat step 4 for every add-on to disable. When you are finished, click Close.
Now restart IE and retry IE as before. Let us know if it still happens or not. If not then try enabling one add on at a time and trying IE again till you find the problem.
Most times the cause will be a toolbar add on.
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#7
telomere

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i also ran sfc scannow, was getting "files that are required to run windows must be copied to the DLLcache,Insert ur windows cd now". I pressed cancel, since i dint have the cd and got a message saying "if u cancel windows might require u to insert the cd later. R u sure u want to skip it?"n then i pressed "yes". Apart from this i dint get any message.
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#8
rshaffer61

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ok but I didn't advise on running the sfc yet as you do need the xp cd just for the reasons it came up with the messages. The message is telling you that there may be files corrupted or missing that need repaired or replaced. Now that you have done that and verified something has boinked system files along with the two scans before I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post the reguested logs in THAT forum. If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Add a link to this topic so that malware tech can see what steps have been taken here
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#9
telomere

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Here is the report of whocrashed analysis:

Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


On Tue 11/10/2009 11:29:55 AM your computer crashed
This was likely caused by the following module: nv4_disp.dll
Bugcheck code: 0x1000008E (0xC0000005, 0xBD1F116C, 0xB765A87C, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
Dump file: C:\WINDOWS\Minidump\Mini111009-10.dmp
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Compatible Windows 2000 Display driver, Version 190.38
company: NVIDIA Corporation
description: NVIDIA Compatible Windows 2000 Display driver, Version 190.38



On Tue 11/10/2009 11:26:25 AM your computer crashed
This was likely caused by the following module: nv4_disp.dll
Bugcheck code: 0x1000008E (0xC0000005, 0xBD1F116C, 0xB7586694, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
Dump file: C:\WINDOWS\Minidump\Mini111009-09.dmp
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Compatible Windows 2000 Display driver, Version 190.38
company: NVIDIA Corporation
description: NVIDIA Compatible Windows 2000 Display driver, Version 190.38



On Tue 11/10/2009 11:01:31 AM your computer crashed
This was likely caused by the following module: nv4_disp.dll
Bugcheck code: 0x1000008E (0xC0000005, 0xBD1F116C, 0xB781287C, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
Dump file: C:\WINDOWS\Minidump\Mini111009-08.dmp
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Compatible Windows 2000 Display driver, Version 190.38
company: NVIDIA Corporation
description: NVIDIA Compatible Windows 2000 Display driver, Version 190.38



On Tue 11/10/2009 10:17:38 AM your computer crashed
This was likely caused by the following module: nv4_disp.dll
Bugcheck code: 0x1000008E (0xC0000005, 0xBD1F116C, 0xB7892694, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
Dump file: C:\WINDOWS\Minidump\Mini111009-05.dmp
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Compatible Windows 2000 Display driver, Version 190.38
company: NVIDIA Corporation
description: NVIDIA Compatible Windows 2000 Display driver, Version 190.38



On Tue 11/10/2009 10:02:03 AM your computer crashed
This was likely caused by the following module: nv4_disp.dll
Bugcheck code: 0x1000008E (0xC0000005, 0xBD1F116C, 0xB6BE3694, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
Dump file: C:\WINDOWS\Minidump\Mini111009-04.dmp
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Compatible Windows 2000 Display driver, Version 190.38
company: NVIDIA Corporation
description: NVIDIA Compatible Windows 2000 Display driver, Version 190.38



On Tue 11/10/2009 9:37:29 AM your computer crashed
This was likely caused by the following module: nv4_disp.dll
Bugcheck code: 0x1000008E (0xC0000005, 0xBD1F116C, 0xB78A8694, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
Dump file: C:\WINDOWS\Minidump\Mini111009-03.dmp
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Compatible Windows 2000 Display driver, Version 190.38
company: NVIDIA Corporation
description: NVIDIA Compatible Windows 2000 Display driver, Version 190.38



On Tue 11/10/2009 9:32:33 AM your computer crashed
This was likely caused by the following module: nv4_disp.dll
Bugcheck code: 0x1000008E (0xC0000005, 0xBD1F116C, 0xB7878694, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
Dump file: C:\WINDOWS\Minidump\Mini111009-02.dmp
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Compatible Windows 2000 Display driver, Version 190.38
company: NVIDIA Corporation
description: NVIDIA Compatible Windows 2000 Display driver, Version 190.38



On Tue 11/10/2009 8:35:42 AM your computer crashed
This was likely caused by the following module: nv4_disp.dll
Bugcheck code: 0x1000008E (0xC0000005, 0xBD1F116C, 0xB7168694, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
Dump file: C:\WINDOWS\Minidump\Mini111009-01.dmp
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Compatible Windows 2000 Display driver, Version 190.38
company: NVIDIA Corporation
description: NVIDIA Compatible Windows 2000 Display driver, Version 190.38



On Tue 11/10/2009 5:19:36 AM your computer crashed
This was likely caused by the following module: nv4_disp.dll
Bugcheck code: 0x1000008E (0xC0000005, 0xBD1F116C, 0xB7B7B87C, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
Dump file: C:\WINDOWS\Minidump\Mini111009-07.dmp
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Compatible Windows 2000 Display driver, Version 190.38
company: NVIDIA Corporation
description: NVIDIA Compatible Windows 2000 Display driver, Version 190.38



On Tue 11/10/2009 5:14:27 AM your computer crashed
This was likely caused by the following module: nv4_disp.dll
Bugcheck code: 0x1000008E (0xC0000005, 0xBD1F116C, 0xB675387C, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
Dump file: C:\WINDOWS\Minidump\Mini111009-06.dmp
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Compatible Windows 2000 Display driver, Version 190.38
company: NVIDIA Corporation
description: NVIDIA Compatible Windows 2000 Display driver, Version 190.38



On Sat 8/22/2009 8:02:12 PM your computer crashed
This was likely caused by the following module: procguard.sys
Bugcheck code: 0x19 (0x20, 0x82EE4000, 0x82EE4260, 0xA4C0000)
Error: BAD_POOL_HEADER
Dump file: C:\WINDOWS\Minidump\Mini082309-01.dmp
file path: C:\WINDOWS\system32\drivers\procguard.sys
product: DiamondCS ProcessGuard
company: DiamondCS
description: ProcessGuard Driver



On Fri 6/26/2009 5:16:42 PM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x1000000A (0x630069, 0x2, 0x1, 0x804FD096)
Error: Unknown
Dump file: C:\WINDOWS\Minidump\Mini062609-01.dmp
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit may be another driver on your system which cannot be identified at this time.



The following dump files were found but could not be read. These files may be corrupt:
C:\WINDOWS\Minidump\Mini111009-11.dmp




--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

13 crash dumps have been found on your computer. Only 12 could be analyzed. Note that it's not always possible to state with certainty whether a reported driver is really responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
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#10
telomere

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OK, will try that. Also I disabled some add ons on IE and it is working fine. Now it is not giving the debug error anymore! Thanks a lot rshaffer.
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#11
rshaffer61

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I see that in WhoCrashed this error nv4_disp.dll has shown up for this month a lot.
This is related to your video card. From the report you have a nvidia video card correct?
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#12
telomere

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yes my video card is NVIDIA GeForce 7025/VIDIA nForce 630a
I tried uninstalling and reinstalling the same this month. I had problems with this video card which is not being recognised by linux based OS(ubuntu).
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#13
telomere

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Also after running malwarebytes scan found two infections. So performig the trojan removal steps
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#14
rshaffer61

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Then with the scans showing positive go thru the whole tutorial and post the requested logs in a new topic in the malware forum. I will await the completion of the malware forum. When done we will look at the video card issue.
I still may want to do the sfc the correct way this time. :) :)
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