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explorer.exe keeps crashing :(


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#1
realm_hell

realm_hell

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Hi :)

Every time I open my docs or any folders on my PC I get a Dr Watson thingy error and it crashes hmmm :)

I have entered the error code in to google and it brought me here :)

Firstly I thought disabling Dr Watson may fix it ... it hasn't :)

The information that came up last time it crashed is as follows ...

AppName: explorer.exe AppVer: 6.0.2900.5512 ModName: h264codec.ax
ModVer: 1.2.498.0 Offset: 00023026


its really starting to get on my nerves as it makes using this desktop painful :)

My OS is :

Windows XP Professional Version 2002 Service Pack 3

My PC is :

Dell VOSTRO_200
Intel® Core™2 Duo
CPU E8300 @ 2.83GHz
1.98 GHz, 2.99 GB of RAM

If anyone can help me so I don't have to reformat it would be appreciated :)
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#2
happyrock

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Hi realm_hell...welcome to Geeks To Go... :)
what happened just prior to having the problem...
tell us everything you tried to fix the problem and what the results were...

did you add any new hardware or software recently...
get any updates for xp or any software just prior to the problem...
download any software and try installing them...or files from the internet...


have you tried system restore yet...if not..
Use System Restore to undo changes you've made to your computer
Before you open the System Restore console, you may want to save your work and close all programs since System Restore requires you to restart your computer.

There are two ways to access System Restore... through Help and Support or through your All Programs folder.

Through Help and Support:

1.Click Start, and then click Help and Support.

2.Under Pick a Task, click Undo changes to your computer with System Restore.

3.Follow the instructions on the wizard.

click on pick a date in bold...one at least a week before you started having problems then click next

==========================
Or Through the All Programs menu:

1.Click Start.

2.Point to All Programs.

3.Point to Accessories.

4.Point to System Tools.

5.Click System Restore.

6.Follow the instructions on the wizard.

click on pick a date in bold...one at least a week before you started having problems...then click b]next[/b]
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#3
realm_hell

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Hi happyrock :)

Thank you for your reply :)

well this is how the story goes ....
I got this pc a year ago off a mate. When I brought it it had this problem ...

I installed and anti virus (nod32) but nothing came up that changed this from happening.

I installed ccleaner and cant remember the other cleaners I put on here.
( I have un installed alot of the stuff I put on here )
I may have at one time put Iolo System mechanic on here but cant remember,
as it pissed me off to much and I stopped using this desktop and started using my laptop but that has now died ( hdd death so it says :), It got dropped #%@* kids lol )

I went to system restore and it only has the month of august there and they are only system checkpoint restores.

I had a guy look at it a few months back I don't know what he used, but he un installed it.

I put Spybot on here a month or two ago and that didn't find anything that has stopped this from happening either :)

I was hacked by a not so friendly mate of the interwebs a month ago ( off a not so friendly geek forum ) and had to do a replacement of the boot sector or something as it wouldn't boot up, but it didn't fix this problem.

I'm happy to uninstall all non windows programs that I have installed,if you think that will help ?? .

and the OS hasn't been updated since December last year, Should I update it ??.

I removed the Dr Watson thingy from the reg ( I was last advised from another forum to remove it from the reg, it hasn't helped :) )

I have looked around on the net and really cant find anything that can help my situation ( I am a L plate geek that is willing to learn :) )

I appreciate you taking the time in reading this and trying to help me :)
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#4
happyrock

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then a repair is in order...go here for the how to guide...
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#5
realm_hell

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ok will give it a go :)
Thanks
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