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Need Help With Dell Inspiron 16400 Laptop


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#1
Isaiah VanderHyden

Isaiah VanderHyden

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This is my laptop that i had bought about 2 1/2 years ago. up until about 2 months ago, it has been working fine. but, i noticed some strange things hapening, then one thing led to another and BLAM! its almost completely unusable (small exaggeration... but really theres something wrong.) Here is a few problems with it.

1. i cant access the internet:
i connect to my wireless network (and even hardwire it to my modem) but whenever i try to type in a website, it says something like; "address is not valid" or "Internet explorer cannot display the webpage". BUT; i can use AIM and talk to my friends. WEIRD. btw it says the wireless (or local) networks are connected with exellent strength.

2.The background says "active desktop recovery" and when i try to change my background, all of the selections in the bo are grayed out and so is the BROWSE button, so i cant choose anything for my background except for solid colors.

PLEASE HELP ME!
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#2
NeonFx

NeonFx

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I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Before you start a new topic click on this link --> Malware and Spyware Cleaning Guide, Please read before starting a new topic. This will give you a few preparations to make, as well as instructions for posting your OTL, MBAM and RootRepeal logs.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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#3
Isaiah VanderHyden

Isaiah VanderHyden

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I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Before you start a new topic click on this link --> Malware and Spyware Cleaning Guide, Please read before starting a new topic. This will give you a few preparations to make, as well as instructions for posting your OTL, MBAM and RootRepeal logs.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).


do you think thats whatswrong with my computer? its a malware problem? could you be just a little bit more specific? im stll gonna do the reposting thing ib the malware thing that you were talking about.
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#4
NeonFx

NeonFx

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It's quite possible. I think you're better off getting a clean bill of health from them first. Then we can attempt to fix the problem if malware is not the cause.
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