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XP experiencing many crashes (with error message at restart),


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#1
Toronadian

Toronadian

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Hi, recently, I have been experiencing random restarts, and also just flat out freezing for no reason. I have not installed anything to the computer recently. My monitor is somewhat "new", as I've had it only for a few weeks, but these problems only started in the recent days. After the restarts, it gives the "Windows has recovered from a serious error" message.

After doing a small Google search, I have turned off the option of having the computer restart if it crashes (note that if it is not always a crash, like I said, it just freezes and just stops) and have Windows display the bluescreen error message.

This is the one I got:

IRQL_NOT_LESS_OR_EQUAL

and the line under technical information:
Stop 0x0000000A (0x00000016, 0x0000001c, 0x00000000, 0x80502eaa)

I notice that this error message is listed in the stickied thread about Windows XP Blue Screen Error messages but unfortunately I should be doing.

EDIT:

I just received a different Blue Screen Error message, this time it is a "KERNAL_STACK_INPAGE_ERROR", with the technical information:

STOP: 0x00000077 (0x00000002, 0x00000000, 0x00000000, 0x0F62B000)


EDIT #2:

While running MalwareBytes AntiMalware, I once again received another BSOD message. This time, the only info I have is the technical information, which is this:

Stop: 0x0000008E (0x80000003, 0x8052B5E0, 0xB5823B48, 0x00000000)


EDIT #3:

I am now unable to get the computer to boot up properly every now and then, as I get a BSOD soon after I turn on the computer. Sometimes it boots, sometimes it doesn't. The BSOD has the error "DRIVER_IRQL_NOT_LESS_OR_EQUAL". The technical info is:

Stop: 0x000000D1 (0x00000400, 0x00000005, 0x00000008, 0x00000400)

Edited by Toronadian, 25 August 2009 - 04:47 PM.

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#2
makai

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Hello,
Sorry if no one got to your thread... we're all very busy.

Have you been able to start up in Safe mode? If you can, you might try doing a System restore to about a week ago... or at least before you noticed the problems starting up.

You say you just installed a monitor recently. Sometime when people do this, if too much pressure is used when attaching the video cable (at the computer side), the vid card can get slightly dislodged. There's a screw which secures the card, but even so, if the case material is a little flimsy, the screw won't stop the card from moving. A loose/dislodged vid card can cause latent problems.
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#3
Broni

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Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.


Please download VEW and save it to your Desktop: http://images.malwar...om/vino/VEW.exe

Double-click VEW.exe then under Select log to query, select:
Application
System


Under Select type to list, select:
Critical (Vista only)
Error


Click the radio button for Number of events
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.

In Notepad, click Edit > Select all then Edit > Copy
Reply to this post, click in the reply window and press Ctrl+V on your keyboard to paste the log.


Download, and install SpeedFan: http://www.almico.com/sfdownload.php
Post your computer temperatures:

Posted Image

Provide processor info (hold Windows logo key, and hit Pause/Break key to find out).
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#4
Toronadian

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Have you been able to start up in Safe mode?

Usually, it goes like this in terms of if able to boot up. The first time, it'll attempt to boot but crash. Second time, it'll boot and then ask me if I want to load safe mode or just load normally. At this point, I load up safe mode, restart, then finally I am able to boot it up normally. Then after some time (not sure how long, varies) it crashes.





My logs for BlueScreenView:

==================================================
Dump File : Mini082909-01.dmp
Crash Time : 29/08/2009 12:30:15 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0xb9dd8b20
Parameter 2 : 0x00000005
Parameter 3 : 0x00000008
Parameter 4 : 0xb9dd8b20
Caused By Driver : nvata.sys
Caused By Address : nvata.sys+11c00
File Description : NVIDIA® nForce™ IDE Performance Driver
Product Name : NVIDIA nForce™ IDE Driver
Company : NVIDIA Corporation
File Version : 5.10.2600.0687 built by: WinDDK
==================================================

==================================================
Dump File : Mini082509-05.dmp
Crash Time : 25/08/2009 11:23:36 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000016
Parameter 2 : 0x0000001c
Parameter 3 : 0x00000000
Parameter 4 : 0x804fa276
Caused By Driver : dxg.sys
Caused By Address : dxg.sys+af76
File Description : DirectX Graphics Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2105)
==================================================

==================================================
Dump File : Mini082509-04.dmp
Crash Time : 25/08/2009 7:31:47 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000016
Parameter 2 : 0x0000001c
Parameter 3 : 0x00000000
Parameter 4 : 0x804fa276
Caused By Driver : hal.dll
Caused By Address : hal.dll+2100
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
==================================================

==================================================
Dump File : Mini082509-03.dmp
Crash Time : 25/08/2009 12:53:44 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x10000050
Parameter 1 : 0xb5a29000
Parameter 2 : 0x00000001
Parameter 3 : 0x80582627
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+ab627
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5755 (xpsp_sp3_gdr.090206-1234)
==================================================

==================================================
Dump File : Mini082509-02.dmp
Crash Time : 25/08/2009 12:37:25 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000016
Parameter 2 : 0x0000001c
Parameter 3 : 0x00000000
Parameter 4 : 0x80502eaa
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+2beaa
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5755 (xpsp_sp3_gdr.090206-1234)
==================================================

==================================================
Dump File : Mini082509-01.dmp
Crash Time : 25/08/2009 2:15:34 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x10000050
Parameter 1 : 0xb537c000
Parameter 2 : 0x00000001
Parameter 3 : 0x80582627
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+ab627
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5755 (xpsp_sp3_gdr.090206-1234)
==================================================





My log from VEW.exe

Vino's Event Viewer v01c run on Windows XP in English
Report run at 29/08/2009 12:51:07 AM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 29/08/2009 12:38:47 AM
Type: error Category: 0
Event: 1024 Source: MsiInstaller
Product: Microsoft Office Professional Edition 2003 - Update 'Security Update for Excel 2003 (KB969681): EXCEL' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft....k/?LinkId=23127

Log: 'Application' Date/Time: 29/08/2009 12:38:32 AM
Type: error Category: 0
Event: 11402 Source: MsiInstaller
Product: Microsoft Office Professional Edition 2003 -- Error 1402. Setup cannot open the registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MSFS. Verify that you have sufficient permissions to access the registry or contact your Information Technology department for assistance.

Log: 'Application' Date/Time: 29/08/2009 12:30:43 AM
Type: error Category: 0
Event: 8 Source: crypt32
Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt> with error: This operation returned because the timeout period expired.

Log: 'Application' Date/Time: 29/08/2009 12:30:26 AM
Type: error Category: 0
Event: 11 Source: crypt32
Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: The data is invalid.

Log: 'Application' Date/Time: 25/08/2009 11:25:53 PM
Type: error Category: 0
Event: 8 Source: crypt32
Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt> with error: This operation returned because the timeout period expired.

Log: 'Application' Date/Time: 25/08/2009 11:25:38 PM
Type: error Category: 0
Event: 11 Source: crypt32
Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: The data is invalid.

Log: 'Application' Date/Time: 25/08/2009 7:32:14 PM
Type: error Category: 0
Event: 8 Source: crypt32
Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt> with error: This operation returned because the timeout period expired.

Log: 'Application' Date/Time: 25/08/2009 7:31:57 PM
Type: error Category: 0
Event: 11 Source: crypt32
Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: The data is invalid.

Log: 'Application' Date/Time: 25/08/2009 6:41:48 PM
Type: error Category: 0
Event: 8 Source: crypt32
Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt> with error: This operation returned because the timeout period expired.

Log: 'Application' Date/Time: 25/08/2009 6:41:33 PM
Type: error Category: 0
Event: 11 Source: crypt32
Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: The data is invalid.

Log: 'Application' Date/Time: 25/08/2009 1:03:04 PM
Type: error Category: 0
Event: 1024 Source: MsiInstaller
Product: Microsoft Office Professional Edition 2003 - Update 'Security Update for Excel 2003 (KB969681): EXCEL' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft....k/?LinkId=23127

Log: 'Application' Date/Time: 25/08/2009 1:02:39 PM
Type: error Category: 0
Event: 11402 Source: MsiInstaller
Product: Microsoft Office Professional Edition 2003 -- Error 1402. Setup cannot open the registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MSFS. Verify that you have sufficient permissions to access the registry or contact your Information Technology department for assistance.

Log: 'Application' Date/Time: 25/08/2009 12:54:10 PM
Type: error Category: 0
Event: 8 Source: crypt32
Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt> with error: This operation returned because the timeout period expired.

Log: 'Application' Date/Time: 25/08/2009 12:53:55 PM
Type: error Category: 0
Event: 11 Source: crypt32
Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: The data is invalid.

Log: 'Application' Date/Time: 25/08/2009 12:40:54 PM
Type: error Category: 0
Event: 8 Source: crypt32
Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt> with error: This operation returned because the timeout period expired.

Log: 'Application' Date/Time: 25/08/2009 12:40:39 PM
Type: error Category: 0
Event: 11 Source: crypt32
Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: The data is invalid.

Log: 'Application' Date/Time: 25/08/2009 2:25:47 AM
Type: error Category: 100
Event: 1000 Source: Application Error
Faulting application avgnsx.exe, version 8.5.0.401, faulting module ntdll.dll, version 5.1.2600.5755, fault address 0x000010e6.

Log: 'Application' Date/Time: 25/08/2009 2:15:59 AM
Type: error Category: 0
Event: 8 Source: crypt32
Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt> with error: This operation returned because the timeout period expired.

Log: 'Application' Date/Time: 25/08/2009 2:15:44 AM
Type: error Category: 0
Event: 11 Source: crypt32
Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: The data is invalid.

Log: 'Application' Date/Time: 25/08/2009 12:50:26 AM
Type: error Category: 0
Event: 8 Source: crypt32
Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt> with error: This operation returned because the timeout period expired.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 29/08/2009 12:38:53 AM
Type: error Category: 8
Event: 20 Source: Windows Update Agent
Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft Office Excel 2003 (KB969681).

Log: 'System' Date/Time: 29/08/2009 12:36:28 AM
Type: error Category: 102
Event: 1003 Source: System Error
Error code 100000d1, parameter1 b9dd8b20, parameter2 00000005, parameter3 00000008, parameter4 b9dd8b20.

Log: 'System' Date/Time: 29/08/2009 12:31:04 AM
Type: error Category: 0
Event: 7000 Source: Service Control Manager
The ljmwjzu service failed to start due to the following error: The system cannot find the file specified.

Log: 'System' Date/Time: 29/08/2009 12:27:50 AM
Type: error Category: 0
Event: 10005 Source: DCOM
DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

Log: 'System' Date/Time: 29/08/2009 12:27:49 AM
Type: error Category: 0
Event: 10005 Source: DCOM
DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

Log: 'System' Date/Time: 29/08/2009 12:27:42 AM
Type: error Category: 0
Event: 10005 Source: DCOM
DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}

Log: 'System' Date/Time: 26/08/2009 1:38:43 AM
Type: error Category: 0
Event: 8032 Source: BROWSER
The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{8395406C-A912-4A2E-86D4-AB4B31D1C8F3}. The backup browser is stopping.

Log: 'System' Date/Time: 26/08/2009 12:50:47 AM
Type: error Category: 0
Event: 8003 Source: MRxSmb
The master browser has received a server announcement from the computer ANGUS-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{8395406C-A912-4A2E-. The master browser is stopping or an election is being forced.

Log: 'System' Date/Time: 25/08/2009 11:24:21 PM
Type: error Category: 0
Event: 10005 Source: DCOM
DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

Log: 'System' Date/Time: 25/08/2009 11:24:13 PM
Type: error Category: 0
Event: 10005 Source: DCOM
DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}

Log: 'System' Date/Time: 25/08/2009 12:41:10 PM
Type: error Category: 0
Event: 7000 Source: Service Control Manager
The ljmwjzu service failed to start due to the following error: The system cannot find the file specified.

Log: 'System' Date/Time: 25/08/2009 12:39:20 PM
Type: error Category: 0
Event: 10005 Source: DCOM
DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

Log: 'System' Date/Time: 25/08/2009 12:39:00 PM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: AFD AmdK8 asuskbnt avgio AvgLdx86 AvgMfx86 AvgTdiX avipbb EIO Fips IPSec MRxSmb NetBIOS NetBT NVTCP RasAcd Rdbss SASDIFSV SASKUTIL ssmdrv Tcpip vsdatant WS2IFSL

Log: 'System' Date/Time: 25/08/2009 12:39:00 PM
Type: error Category: 0
Event: 7001 Source: Service Control Manager
The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning.

Log: 'System' Date/Time: 25/08/2009 12:39:00 PM
Type: error Category: 0
Event: 7001 Source: Service Control Manager
The Forceware Web Interface service depends on the AFD service which failed to start because of the following error: A device attached to the system is not functioning.

Log: 'System' Date/Time: 25/08/2009 12:39:00 PM
Type: error Category: 0
Event: 7001 Source: Service Control Manager
The TrueVector Internet Monitor service depends on the vsdatant service which failed to start because of the following error: A device attached to the system is not functioning.

Log: 'System' Date/Time: 25/08/2009 12:39:00 PM
Type: error Category: 0
Event: 7001 Source: Service Control Manager
The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error: A device attached to the system is not functioning.

Log: 'System' Date/Time: 25/08/2009 12:39:00 PM
Type: error Category: 0
Event: 7001 Source: Service Control Manager
The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.

Log: 'System' Date/Time: 25/08/2009 12:39:00 PM
Type: error Category: 0
Event: 7001 Source: Service Control Manager
The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning.

Log: 'System' Date/Time: 25/08/2009 12:39:00 PM
Type: error Category: 0
Event: 7001 Source: Service Control Manager
The fssfltr service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.




Speedfan temperature readings:

GPU: 45C
Temp1: 52C
Temp2: 44C
Temp3: -4c
CPU: -64C
Internal Temp: 47C
Internal Temp: 46C
Remote Temp: -64C
HD0: 33C
Temp1: 40C



Processor Info:

System:
Microsoft Windows XP
Professional
Version 2002
Service Pack 3

Computer:
AMD Athlon™ 64 X2 Dual
Core Processor 5200+
2.61GHz, 2.00 GB of RAM
Physical Address Extension
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#5
Broni

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I'd start with...

A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, then you have bad RAM.
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#6
Toronadian

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While opening the computer to manually remove the sticks of RAM, my dad found that the capacitors on the motherboard were enlarged and leaking. That's very likely the problem. Thank you for all the help so far.
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#7
Broni

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Sometimes, it's worth to open the case.
Keep us posted on your progress...
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#8
blackbush

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hello, I too have been having problems with XP crashing. I have booted into the memory test CD, and my computer crashes at about test number 6. There are no error showing, but could this still indicate there is a problem with my memory? Thank you for any help. -- Jim
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#9
rshaffer61

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Direct to: blackbush

Please start your own topic
Although your issue may seem similar there can be other factors that may need to be resolved.
By bumping on someone's topic it makes it confusing for the tech to understand who they are helping. This can in turn cause the wrong support to be given and can cause instability or worse to happen to your system. Thank you for your cooperation.
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#10
Toronadian

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I am glad to say that after having my motherboard repaired, the crashing problems no longer occur. Thank you for everyone's help.
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#11
Broni

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Very good :)
Thanks for posting back :)
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