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Virtual drives not showing up


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#1
Sithiuss

Sithiuss

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So I recently noticed my DVD/CDROM Drives are outdated, but I thought nothing of it due to the fact that my computer was reading disks and detecting my virtual drives, but all of a sudden out of nowhere my computer stopped detecting my virtual drives and I have no idea why

My DVD/CD-ROM drives:
PHILLIPS CDRW/DVD CDD5263
QXSVCD 0H6RSL2R SCSI CdRom device
XYVYLMJ BSLEJS9UZ SCSI CdRom device

For all three of them it says "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39"

Normally I would go and try to find a driver for these, but the last two devices I believe are my virtual drives (not sure) actually I could be completely wrong on that I have no idea, and the first one I've scoured the internet for a driver for it and I simply cannot find one. I used driver detective and driver max to look for outdated drivers, I have around 39 outdated drivers but that's besides the point, they simply don't detect that any of those are outdated or missing.

All in all I don't really care much about whether my DVD/CD-ROM drives are driver-less or not I just think that probably has something to do with the fact that my virtual drives aren't showing up and its dumbfounding me. I'm sure there is some correlation here. Just want to be able to mount .ISOs again :/

-Dell Dimension 4700C
Windows XP home edition

Edited by Sithiuss, 22 August 2009 - 10:33 PM.

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#2
Mrco

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This has happened to me before, and I know what it's like. It happens to a lot of people, more than you would think.

Fixing Code 39 Error:

(If your CD-ROM drive is not visible in My Computer)
"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

FIRST
Go to Control Panel -> System -> Hardware -> Device Manager. Identify the CD or DVD drive item (with Yellow exclamation mark), right-click on it and select Update Driver. Restart.

SECOND
If First didn't work, try this: Note: Be careful while working with the registry editor because changes done to the registry using the Registry Editor are irreversible and mistakes can leave you with more problems than when you started.

1. Exit and close all applications currently running on your PC.
2. On Start > Run type Regedit and press the Enter key.
3. Next, navigate to the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}
4. Delete any of the following registry entries if they exist under this key:
* LowerFilters
* LowerFilters.bak
* UpperFilters
* UpperFilters.bak
5. Restart your PC and open My Computer to ensure that the CD-ROM drive is visible.
6. Also, open the Device Manager again to ensure that the yellow exclamation mark and the error code is now gone.
7. Restart your PC and open My Computer to ensure that the CD-ROM drive is visible.
8. Also, open the Device Manager again to ensure that the yellow exclamation mark and the error code is now gone.
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#3
rshaffer61

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Let's have you uninstall the DVD-Drive and then have you reboot and let windows reinstall the drivers for it. To do this, do the following:
  • Go to START-->RUN and type devmgmt.msc
  • In the new window that appears, click the + symbol next to CD/DVD-ROM Drives.
  • Locate the drive in question and right-click it and choose UNINSTALL.
  • Once it's finishing uninstalling, reboot your computer.
Once it's rebooted, try putting a DVD in it again and see if the same thing happens.

----------------------------

If after rebooting you are still having problems, try the following:

Click Start then Run and type regedit...click "Ok"

In the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SYSTEM, then CurrentControlSet, then Control, then Class, and click on {4D36E965-E325-11CE-BFC1-08002BE10318}

Right click on {4D36E965-E325-11CE-BFC1-08002BE10318} and choose Export. Name this file "filters" and save it to your desktop. This file can be deleted when it is determined it is no longer needed.

In the right pane, if either UpperFilters or LowerFilters are present, right click on it and choose Delete...accept the deletion. Delete both if they are both present.

Close Registry Editor and reboot.

----------------------------

If after doing that your drive still doesn't show up, please download CDGone from HERE. Once it's downloaded, extract the files to your desktop and open the READ ME FIRST.TXT file and follow the instructions there.

Post back with how things are going after doing the above.
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