[samborina]

My friends laptop now freezes at the blue Windows XP window. It has Windows XP Home Edition and this is on an old Compaq Presario 2500 laptop. It doesn't even get to the logon window and the task bar, task manager now longer work/appear. This has happened after she downloaded some family photos from a cd but was ok prior to this.
I have reset, removed the battery & ac adaptor and reset, safe mode, safe mode with command prompt, but none of this fixes it. What else can I do? I don't know anything about BIOS so if this something else I need to look at I would need idiot instructions.
I hope someone can help me with this please.

I can't get to anything on it now to check disk space or anything so if you need anymore information maybe there's another way for me to get to it that you could also tell me how to get.

Thanks

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Currently i have the same problem going on, only I downloaded a font and was trying to install it. have you tried a system restore? thats how my dad got our computer to get past the login part.

[-tessa-]

Currently i have the same problem going on, only I downloaded a font and was trying to install it. have you tried a system restore? thats how my dad got our computer to get past the login part.

[Broni]

safe mode, safe mode with command prompt, but none of this fixes it.

Does it boot all the way to Safe Mode?

[-tessa-]

for me i can't get it to go to safe mode. when we got it they set it up for us in normal mode (we assume), and we didn't figure out until recently because we found out about safe mode, and it isnt allowing us to put it in that mode. it just freezes up. everything that happened to samborina's friend has happened to us, including no desktop icons/folders/files. we also cant access the control panel or anything.

[Broni]

-tessa-
You need to start your own topic