Posted 24 August 2009 - 04:13 PM
Posted 25 August 2009 - 09:39 AM
I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
Please understand we are all volunteers and we are not here all the time. Sometimes it may be a extended amount of time to get back to you. If it has been more then 3 days please shoot me a PM and I will try to get back to you quickly then.
Please download JavaRa from the link in my signature below to your desktop and unzip it to its own folder
* Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.
* Accept any prompts.
* Open JavaRa.exe again and select Search For Updates.
* Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer.
Posted 25 August 2009 - 11:05 AM
Posted 25 August 2009 - 02:52 PM
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"
Posted 29 August 2009 - 09:32 PM
This is so frustrating! I have tried several times to install Java to my computer but it always gives me the same error message "Error 25099: Unzipping core files failed". I have gone to the Java website and did every suggestion, but none work. I have tried to make sure the older version of Java was uninstalled, but it was not listed in the Advacned list under Internet Options. I have Internet Explorer 8. There are so many websites I can't access because I don't have Java. Can anyone please tell me what I need to do? I have been told that with the many other problems I have with my computer I may have to have the hard drive completely erased and have Windows reinstalled as well as other programs. I'm hoping that it doesn't come down to this, because I don't have the money to have that done. I just need to be able to access the sites that require Java to run.
Posted 29 August 2009 - 09:38 PM
find the java path in your c drive and delete it or if you're not sure just send it the recycle bin where you can always restore it.Then reinstall it.
Step by Step
click on the start menu and go to my computer.
you should see all your hard drives C,D,E,L etc
click on the C drive find your program files folder click enter.
search for the java folder and send it to the recycle bin.
after you finish doing that, go to WWW.java.com and download it again.
I know how stressing it could be.
Hope this is helpful for others with the same problem
Posted 29 August 2009 - 09:47 PM
The steps you posted can be tried and they may very well help.
If this is a side affect of a infection then the next step would be to make sure the system is healthy as any active infection can stop any resolution tried.
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