[womanandmom]

When I try to update most software I get the same error codes 2502 and 2503 and cannot complete the updates.
I am able to update AVG and have run it, it found nothing.
I am unable to update things like ITunes, Blackberry Device Manager and Windows Media Player. I am also unable to install any plugins into Mozilla.
I appreciate any help you can give me.

[womanandmom]

I am still having this problem for both installing updates/software and uninstalling software.
Can anyone help? Thanks!

[rshaffer61]

How about windows updates?

[womanandmom]

According to windows update it updated as recently as today.

[rshaffer61]

OK then lets take a look at some things and see what pops up on us.

Download Autoruns from the link in my signature below:

1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Remove any entries that mention "File Not Found" by right-clicking the entry and select Delete.
5: Go to File then to Export As or Save in some versions.
6: Save AutoRuns.txt file to known location like your Desktop.
7: Attach to your next reply.

Download and install Free Everest Home Edition
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
Click the + by computer, click on Sensor. Get a screenshot and post it so I can check your temps and voltages...

DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"

[womanandmom]

I hope I got it all, those were great directions!

--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer AKI-PC
Generator Aki
Operating System Microsoft Windows Vista Home Edition 6.0.6002 (WinVista Beta)
Date 2010-01-29
Time 20:39


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows Vista Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name AKI-PC
User Name Aki

Motherboard:
CPU Type Unknown, 2300 MHz
Motherboard Name Unknown
Motherboard Chipset Unknown
System Memory 1920 MB
BIOS Type Award (10/29/07)
Communication Port RIM Virtual Serial Port v2 (COM4)
Communication Port RIM Virtual Serial Port v2 (COM5)

Display:
Video Adapter NVIDIA GeForce 6150SE nForce 430
Monitor HP w2007 Wide LCD Monitor [NoDB] (CNN7220PQW)

Multimedia:
Audio Adapter High Definition Audio Controller [NoDB]

Storage:
IDE Controller Standard Dual Channel PCI IDE Controller
SCSI/RAID Controller Microsoft iSCSI Initiator
SCSI/RAID Controller NVIDIA nForce Serial ATA Controller
SCSI/RAID Controller NVIDIA nForce Serial ATA Controller
Disk Drive WDC WD32 00AAJS-65VWA SCSI Disk Device (298 GB)
Optical Drive TSSTcorp CDDVDW TS-H653N SCSI CdRom Device
SMART Hard Disks Status Unknown

Partitions:
C: (NTFS) 296154 MB (163556 MB free)
D: (NTFS) 9088 MB (1237 MB free)
Total Size 298.1 GB (160.9 GB free)

Input:
Keyboard Enhanced Multimedia PS/2 Keyboard
Mouse PS/2 Compatible Mouse

Network:
Network Adapter NVIDIA nForce 10/100 Mbps Ethernet (192.168.0.100)
Modem PCI Soft Data Fax Modem with SmartCP
Modem Standard Modem

Peripherals:
Printer HP Deskjet F300 Series
Printer Journal Note Writer
Printer Microsoft XPS Document Writer
Printer Quicken PDF Printer
Printer Send To OneNote 2007
USB1 Controller Standard OpenHCD USB Host Controller [NoDB]
USB2 Controller Standard Enhanced PCI to USB Host Controller [NoDB]
USB Device Deskjet F300 series (DOT4USB)
USB Device HP Deskjet F300
USB Device Microsoft LifeCam VX-1000
USB Device Microsoft LifeCam VX-1000.
USB Device Realtek USB 2.0 Card Reader
USB Device USB Composite Device
USB Device USB Composite Device
USB Device USB Printing Support

Attached thumbnail(s)

• 

Attached File(s)

•  AutoRuns.txt (184.4K)
  Number of downloads: 186

[rshaffer61]

While I am going through your Autoruns please do the following.

Go to

Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y

If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem

[womanandmom]

I put that code into "run" however it did nothing. I restarted and nothing happened, I've typed it in again and still nothing. I hit enter and the "Run" box goes away but nothing replaces it.
Thank you for your help!

[rshaffer61]

Type in Chkdsk /r


Note the space between k and /

[womanandmom]

chkdsk /r is exactly what i typed in, i just copied & pasted it.
Nothing happens though. The first time I enter it I can see a flash of a square window but it disappears before I can even focus on it.

[rshaffer61]

Go Start and then to Run ("Start Search" in Vista),
Type in: sfc /scannow
Click OK (Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.
If sfc does not find any errors in Windows XP, it will simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Usually, it's pretty big file, so upload it to Flyupload, and post download link.


If you don't have Windows CD....
This applies mostly to Windows XP, since Vista rarely requires use of its DVD while running "sfc"
Note This method will not necessarily work as well, as when using Windows CD, because not always ALL system files are backed up on your hard drive. Also, backed up files may be corrupted as well.

Go Start and then Run
type in regedit and click OK


Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

You will see various entries Values on the right hand side.

The one we want is called: SourcePath

It probably has an entry pointing to your CD-ROM drive, usually D and that is why it is asking for the XP CD.
All we need to do is change it to: C:
Now, double click the SourcePatch setting and a new box will pop up.
Change the drive letter from your CD drive to your root drive, usually C:
Close Registry Editor.

Now restart your computer and try sfc /scannow again!


Thanks to Broni for the instructions



Revised and Simplified:


Do you have a valid XP CD?

If so, place it in your CD ROM drive and follow the instructions below:

• Click on Start and select Run... type sfc /scannow (note the space) (Let this run undisturbed until the window with the blue progress bar goes away)

SFC - Which stands for System File Checker,
retrieves the correct version of the file from %Systemroot%\System32\Dllcache or the Windows installation source files, and then replaces the incorrect file.
If you want to see what was replaced, right-click My Computer and click on Manage. In the new window that appears, expand the Event Viewer (by clicking on the + symbol next to it) and then click on System.

[womanandmom]

Hi!
I tried that ( I am running Vista) and had the same thing..a quick flash of a window and then nothing happens.
Starting to worry!
I really appreciate your help!

[rshaffer61]

No reason to worry yet. I assume you have data that you need to keep correct?

[womanandmom]

Oh yes..quite a bit. Backup?

[rshaffer61]

Yes backup your data just in case the next Repair instructions has a problem. Normally not but in Vista the repair works a little different and it is always advisable to backup first.

Once the backup is completed then proceed on to the following instructions.

You will have to Perform a Repair Installation For Vista...guide is here...
This will allow you to repair your Vista installation and keep all of your personal user account files, settings, and programs