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#1
kizzez907

kizzez907

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hello there, i am not sure if i am posting this in the correct area but hopefully i can get some help. :) Currently my computer will not connect to a wireless network. Although it does show that it is connected and at full strength when I go to open firefox or IE it will say that I am not connected to the internet. I am not sure if this is a comuter problem or something to do with my routers. This is the setup i have at home: I have a comcast DSL thing, a linksys wireless G broadband router and a vonage box that also has internet. My computer usually connects to either the "linksys" or "DlinkVWR" (which is the vonage singal). Currently I have a wire going from the comcast box directly to my computer in order to access the internet. I have restarted my router systems a few times.. but i must be doing somehting wrong because it still will not work.:) Thank you for your help!
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#2
datarunner

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Hi There

Are the wireless security settings on your machine the same as those set on the router?

Regards
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#3
bearqst

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Kizzez,

Let's try a couple of simple steps, open up a Command Prompt (go to Start button, Run, type in cmd).

At the command prompt window type in ipconfig /all and post the results.

Also try pinging to your router's IP and post the response you get.

Edited by bearqst, 26 August 2009 - 09:46 AM.

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#4
datarunner

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Kizzez,

Let's try a couple of simple steps, open up a Command Prompt (go to Start button, Run, type in cmd).

At the command prompt window type in ipconfig /all and post the results.

Also try pinging to your router's IP and post the response you get.



Hi There

Will probably show an APIPA IP address if he cannot connect to the router or join the wifi network.

Regards
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#5
kizzez907

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.

Edited by kizzez907, 26 August 2009 - 12:11 PM.

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#6
kizzez907

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i ran the command prompt thing.. and i got results, the only problem is that i dont know how to copy the results ctrl+c doesnt work and right click doesnt work either. any suggestions?
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#7
bearqst

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OK, run the command prompt and type in ipconfig /all again.

When you get the results, highlight the results starting at where it says "Windows IP Configuration" and move your mouse until you've selected all the information. Do not click in the command prompt area or you'll drop the selection you've just made.

In the upper left hand corner of the command prompt window is a black area that has c:\ in it. Right click on the black box, select "edit" and then "copy". You may now past the information into your post.
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#8
loophole

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I would suggest completely removing one of the routers (Linksys) from the set up as this would most likely be the problem unless a multiple router setup is configured. Its a simple quick test since the problem isn't your computer or your modem.
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#9
kizzez907

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so i unplugges my linksys system in hopes that just using the vonage DLINKVWR would work. So then i restarted both the router and my computer and my computer still connects to dlinkvwr but will not connect to the internet. Windows then told me that it wont connect because "There may be a problem with your DNS configuration"

Microsoft Windows [Version 6.0.6002]
Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Users\Jana>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Jana-Notebook
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.fl.comcast.net.
mshome.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.fl.comcast.net.
Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ethernet
Physical Address. . . . . . . . . : 00-1D-72-79-C5-87
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b4ae:4abe:8bd3:627a%11(Preferred)
IPv4 Address. . . . . . . . . . . : 71.196.83.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.248.0
Lease Obtained. . . . . . . . . . : Thursday, August 27, 2009 8:33:19 PM
Lease Expires . . . . . . . . . . : Sunday, August 30, 2009 8:42:33 PM
Default Gateway . . . . . . . . . : 71.196.80.1
DHCP Server . . . . . . . . . . . : 68.87.74.16
DHCPv6 IAID . . . . . . . . . . . : 301997426
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-70-EF-04-00-23-4D-71-49-E

DNS Servers . . . . . . . . . . . : 68.87.74.166
68.87.68.166
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : mshome.net
Description . . . . . . . . . . . : Atheros AR5009 802.11a/g/n WiFi Adapter
Physical Address. . . . . . . . . : 00-23-4D-71-49-ED
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::644f:1f95:2c30:211a%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.15.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, August 27, 2009 8:43:24 PM
Lease Expires . . . . . . . . . . : Thursday, August 27, 2009 9:43:24 PM
Default Gateway . . . . . . . . . : 192.168.15.1
DHCP Server . . . . . . . . . . . : 192.168.15.1
DHCPv6 IAID . . . . . . . . . . . : 218112845
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-70-EF-04-00-23-4D-71-49-E

DNS Servers . . . . . . . . . . . : fe80::29e9:f512:e29b:a9af%10
192.168.15.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
mshome.net

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : mshome.net
Description . . . . . . . . . . . : isatap.{774F9E0E-3C87-498C-80AC-03342AA5
AF4}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.fl.comcast.net.
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . : hsd1.fl.comcast.net.
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:47c4:5301::47c4:5301(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 68.87.74.166
68.87.68.166
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 12:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:3826:1d1a:b83b:acfe(Pre
erred)
Link-local IPv6 Address . . . . . : fe80::3826:1d1a:b83b:acfe%12(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled
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#10
loophole

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It appears you have your modem plugged into your computer?

Can you verify the modem is plugged into the WAN port on the dlink (vonage router)

once verified, see if you can access the internet, if no then try the following

At command prompt enter the following commands (or copy/paste) pressing "enter" after each one

ping 192.168.15.1
ping 74.125.45.100
ping google.com

Post the results please
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#11
kizzez907

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i could not connect through dlink so i hooked the computer is back to being connected through my comcast router thing. here are the results:

Microsoft Windows [Version 6.0.6002]
Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Users\Jana>ping 192.168.15.1

Pinging 192.168.15.1 with 32 bytes of data:
Reply from 192.168.15.1: bytes=32 time=5ms TTL=255
Reply from 192.168.15.1: bytes=32 time=1ms TTL=255
Reply from 192.168.15.1: bytes=32 time=1ms TTL=255
Reply from 192.168.15.1: bytes=32 time=1ms TTL=255

Ping statistics for 192.168.15.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 5ms, Average = 2ms

C:\Users\Jana>ping 74.125.45.100

Pinging 74.125.45.100 with 32 bytes of data:
Reply from 74.125.45.100: bytes=32 time=25ms TTL=53
Reply from 74.125.45.100: bytes=32 time=24ms TTL=53
Reply from 74.125.45.100: bytes=32 time=24ms TTL=53
Reply from 74.125.45.100: bytes=32 time=24ms TTL=53

Ping statistics for 74.125.45.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 24ms, Maximum = 25ms, Average = 24ms

C:\Users\Jana>ping google.com

Pinging google.com [74.125.127.100] with 32 bytes of data:
Reply from 74.125.127.100: bytes=32 time=127ms TTL=48
Reply from 74.125.127.100: bytes=32 time=126ms TTL=48
Reply from 74.125.127.100: bytes=32 time=127ms TTL=48
Reply from 74.125.127.100: bytes=32 time=128ms TTL=48

Ping statistics for 74.125.127.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 126ms, Maximum = 128ms, Average = 127ms

C:\Users\Jana>
C:\Users\Jana>
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