[rshaffer61]

OK what version of windows was originally installed?

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windows xp media edition 2005

[trexdad]

windows xp media edition 2005

[rshaffer61]

OK as long as it was a retail version and the sticker does not say OEM then you can borrow a cd of the same type from someone and we can do a fresh install.

[trexdad]

It's a Dell computer & was installed by Dell. I had a blue screen several months ago & called Dell XPS support & they said I did not need a disk and had me do something from the computer itself. I was able to use safe mode w/networking when they did this.

Edited by trexdad, 27 August 2009 - 07:11 PM.

[rshaffer61]

OK that means there is a Recovery partition on the drive already
To get to it turn the system on and press the F11 and Ctrl buttons at the same time. It may take some timing to do but you should be able to egtt o the Recovery Partition then you can do a System Restore
This will format the HD and take the system back to when it was brand new.
Any other programs you have installed will have to be reinstalled after that.
Let me know how this goes

[trexdad]

Thanks - sounds like a job for tomorrow. I remember it being a big pain to reinstall the other programs. I also remember having to unconnect the printer wireless, etc. Any idea what may have caused this?

Edited by trexdad, 27 August 2009 - 08:34 PM.

[rshaffer61]

You don't want any of that connected until after you have all the updates from Microsoft.
This will make detecting everything go easier.