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Need Help : Blue Screen Problem w Vista installed in Dell laptop


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#1
farahana

farahana

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Hi,

I just bought a new Dell laptop. Recently, I encountered w the Blue Screen Problem. It occurs several times when I unplugged my USB, installing new program and etc. When i restarted, ths msg appear..

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 17417

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF800020943AA
BCP3: FFFFFA60017D57D8
BCP4: FFFFFA60017D51B0
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini083009-02.dmp
C:\Users\user\AppData\Local\Temp\WER-39920-0.sysdata.xml
C:\Users\user\AppData\Local\Temp\WERD98C.tmp.version.txt

Read our privacy statement:
http://go.microsoft....mp;clcid=0x0409



and here is my minidump folder..

http://www.sendspace.com/file/xd4hlh


Thanks in advance :) Really2 aprreciate your help.
  • 0

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#2
Broni

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Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
  • 0

#3
farahana

farahana

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OMG.. there are 25 crashes.. they are... (can it be fixed?) i am worried now..

farahana


==================================================
Dump File : Mini083009-02.dmp
Crash Time : 30/8/2009 10:38:24 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`020943aa
Parameter 3 : fffffa60`017d57d8
Parameter 4 : fffffa60`017d51b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4303aa
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini083009-01.dmp
Crash Time : 30/8/2009 10:32:07 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02026b81
Parameter 3 : fffffa60`017c7798
Parameter 4 : fffffa60`017c7170
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3c6b81
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082909-11.dmp
Crash Time : 29/8/2009 9:59:15 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`020383aa
Parameter 3 : fffffa60`017d57d8
Parameter 4 : fffffa60`017d51b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4303aa
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082909-10.dmp
Crash Time : 29/8/2009 7:20:34 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`020793a1
Parameter 3 : fffffa60`017ce7d8
Parameter 4 : fffffa60`017ce1b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4303a1
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082909-09.dmp
Crash Time : 29/8/2009 5:02:13 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`0208a3b1
Parameter 3 : fffffa60`017dc7d8
Parameter 4 : fffffa60`017dc1b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4303b1
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082909-08.dmp
Crash Time : 29/8/2009 3:08:30 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`01fe3b81
Parameter 3 : fffffa60`017c7798
Parameter 4 : fffffa60`017c7170
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3c6b81
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082909-07.dmp
Crash Time : 29/8/2009 2:36:47 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`0203c3b1
Parameter 3 : fffffa60`017ce7d8
Parameter 4 : fffffa60`017ce1b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4303b1
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082909-06.dmp
Crash Time : 29/8/2009 1:33:46 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`020813aa
Parameter 3 : fffffa60`017ce7d8
Parameter 4 : fffffa60`017ce1b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4303aa
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082909-05.dmp
Crash Time : 29/8/2009 12:56:46 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`0203e3a1
Parameter 3 : fffffa60`017dc7d8
Parameter 4 : fffffa60`017dc1b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4303a1
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082909-04.dmp
Crash Time : 29/8/2009 9:58:25 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`0204e3aa
Parameter 3 : fffffa60`017b27d8
Parameter 4 : fffffa60`017b21b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4303aa
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082909-03.dmp
Crash Time : 29/8/2009 9:25:15 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`01fe4b81
Parameter 3 : fffffa60`017c0798
Parameter 4 : fffffa60`017c0170
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3c6b81
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082909-02.dmp
Crash Time : 29/8/2009 5:33:19 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`0204a3a1
Parameter 3 : fffffa60`017b27d8
Parameter 4 : fffffa60`017b21b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4303a1
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082909-01.dmp
Crash Time : 29/8/2009 12:02:05 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`020443b1
Parameter 3 : fffffa60`017b97d8
Parameter 4 : fffffa60`017b91b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4303b1
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082809-10.dmp
Crash Time : 28/8/2009 10:52:07 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`020493aa
Parameter 3 : fffffa60`017b97d8
Parameter 4 : fffffa60`017b91b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4303aa
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082809-09.dmp
Crash Time : 28/8/2009 10:50:02 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02029b81
Parameter 3 : fffffa60`017d5798
Parameter 4 : fffffa60`017d5170
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3c6b81
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082809-08.dmp
Crash Time : 28/8/2009 9:27:10 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02015b81
Parameter 3 : fffffa60`017c0798
Parameter 4 : fffffa60`017c0170
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3c6b81
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082809-07.dmp
Crash Time : 28/8/2009 5:45:28 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`01fdab81
Parameter 3 : fffffa60`017d5798
Parameter 4 : fffffa60`017d5170
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3c6b81
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082809-06.dmp
Crash Time : 28/8/2009 5:35:05 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`01fdab81
Parameter 3 : fffffa60`017b9798
Parameter 4 : fffffa60`017b9170
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3c6b81
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082809-05.dmp
Crash Time : 28/8/2009 5:27:42 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`020913aa
Parameter 3 : fffffa60`017c77d8
Parameter 4 : fffffa60`017c71b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4303aa
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082809-04.dmp
Crash Time : 28/8/2009 5:22:45 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`020383aa
Parameter 3 : fffffa60`017c07d8
Parameter 4 : fffffa60`017c01b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4303aa
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082809-03.dmp
Crash Time : 28/8/2009 5:20:25 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`0208d3aa
Parameter 3 : fffffa60`017c77d8
Parameter 4 : fffffa60`017c71b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4303aa
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082809-02.dmp
Crash Time : 28/8/2009 5:18:37 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`020463b1
Parameter 3 : fffffa60`017d57d8
Parameter 4 : fffffa60`017d51b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4303b1
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082809-01.dmp
Crash Time : 28/8/2009 3:51:24 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02024b81
Parameter 3 : fffffa60`017c0798
Parameter 4 : fffffa60`017c0170
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3c6b81
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082709-02.dmp
Crash Time : 27/8/2009 10:53:26 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`01fd8b81
Parameter 3 : fffffa60`017c0798
Parameter 4 : fffffa60`017c0170
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3c6b81
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082709-01.dmp
Crash Time : 27/8/2009 9:15:12 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`0207a3b1
Parameter 3 : fffffa60`017ce7d8
Parameter 4 : fffffa60`017ce1b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4303b1
File Description :
Product Name :
Company :
File Version :
==================================================
  • 0

#4
Broni

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    Kraków my love :)

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I just bought a new Dell laptop

Is it under 30 days old, so you can return it?
My first suspect would be bad RAM.
  • 0

#5
gilesjp

gilesjp

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  • 2 posts
I'm getting the exact same problem with my laptop( t6400 dell inspiron 1545).
Everytime I unplug a usb port it gives BSOD.

BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF800023C8B81
BCP3: FFFFFA601645D798
BCP4: FFFFFA601645D170
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

The bluescreenview app gives me this:

==================================================
Dump File : Mini083109-04.dmp
Crash Time : 8/31/2009 8:58:33 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`023c8b81
Parameter 3 : fffffa60`1645d798
Parameter 4 : fffffa60`1645d170
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3c6b81
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini083109-03.dmp
Crash Time : 8/31/2009 12:45:46 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`0248f3aa
Parameter 3 : fffffa60`019d27d8
Parameter 4 : fffffa60`019d21b0
Caused By Driver : ks.sys
Caused By Address : ks.sys+e58a10
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini083109-02.dmp
Crash Time : 8/31/2009 12:43:57 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`024883be
Parameter 3 : fffffa60`019fc7d8
Parameter 4 : fffffa60`019fc1b0
Caused By Driver : ndistapi.sys
Caused By Address : ndistapi.sys+3ef7650
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini083109-01.dmp
Crash Time : 8/31/2009 12:42:38 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`023dfb81
Parameter 3 : fffffa60`019fc798
Parameter 4 : fffffa60`019fc170
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3c6b81
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini083009-05.dmp
Crash Time : 8/30/2009 8:11:30 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`024793aa
Parameter 3 : fffffa60`019d97d8
Parameter 4 : fffffa60`019d91b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4303aa
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini083009-04.dmp
Crash Time : 8/30/2009 2:18:04 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`0247c3aa
Parameter 3 : fffffa60`019d27d8
Parameter 4 : fffffa60`019d21b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4303aa
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini083009-03.dmp
Crash Time : 8/30/2009 8:31:28 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`0241ab81
Parameter 3 : fffffa60`021b6798
Parameter 4 : fffffa60`021b6170
Caused By Driver : hcmon.sys
Caused By Address : hcmon.sys+eededcb0
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini083009-02.dmp
Crash Time : 8/30/2009 8:27:52 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`024413aa
Parameter 3 : fffffa60`019d97d8
Parameter 4 : fffffa60`019d91b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4303aa
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini083009-01.dmp
Crash Time : 8/30/2009 12:39:00 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02428b81
Parameter 3 : fffffa60`019fc798
Parameter 4 : fffffa60`019fc170
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3c6b81
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082909-02.dmp
Crash Time : 8/29/2009 3:44:19 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`0247c3b1
Parameter 3 : fffffa60`019e77d8
Parameter 4 : fffffa60`019e71b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4303b1
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082909-01.dmp
Crash Time : 8/29/2009 10:08:22 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02410b81
Parameter 3 : fffffa60`019ee798
Parameter 4 : fffffa60`019ee170
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3c6b81
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082809-05.dmp
Crash Time : 8/28/2009 10:12:13 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02428b81
Parameter 3 : fffffa60`019ee798
Parameter 4 : fffffa60`019ee170
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3c6b81
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082809-04.dmp
Crash Time : 8/28/2009 10:19:57 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`023dfb81
Parameter 3 : fffffa60`0221e798
Parameter 4 : fffffa60`0221e170
Caused By Driver : rasl2tp.sys
Caused By Address : rasl2tp.sys+5fa0a80
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082809-03.dmp
Crash Time : 8/28/2009 9:03:57 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`023c7b81
Parameter 3 : fffffa60`019e7798
Parameter 4 : fffffa60`019e7170
Caused By Driver : tunnel.sys
Caused By Address : tunnel.sys+50c91a0
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082809-02.dmp
Crash Time : 8/28/2009 1:21:47 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`023a3493
Parameter 3 : fffffa60`019d9758
Parameter 4 : fffffa60`019d9130
Caused By Driver : USBSTOR.SYS
Caused By Address : USBSTOR.SYS+932301
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082809-01.dmp
Crash Time : 8/28/2009 12:13:00 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`024473be
Parameter 3 : fffffa60`019f57d8
Parameter 4 : fffffa60`019f51b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4303be
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082709-01.dmp
Crash Time : 8/27/2009 9:40:30 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`023d7b81
Parameter 3 : fffffa60`019e0798
Parameter 4 : fffffa60`019e0170
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3c6b81
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini082609-01.dmp
Crash Time : 8/26/2009 9:18:57 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02414b81
Parameter 3 : fffffa60`019ee798
Parameter 4 : fffffa60`019ee170
Caused By Driver : crashdmp.sys
Caused By Address : crashdmp.sys+1b2cf60
File Description :
Product Name :
Company :
File Version :
==================================================

==================================================
Dump File : Mini081709-01.dmp
Crash Time : 8/17/2009 10:49:03 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`03abea30
Parameter 3 : fffffa80`06b62050
Parameter 4 : fffffa80`0498b010
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+50f90
File Description :
Product Name :
Company :
File Version :
==================================================

Thanks.
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#6
Broni

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gilesjp
You need to start your own topic.
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#7
farahana

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last week it was still under 30 days old...

what shud i do now then??
should i call dell?
or should i send it to the shop i bought it to repair/change?
can i change it? it's over 30 days already.

I'm sorry, I know i did sound stupid but i really2 do not know what to do now...what is the best option??

thank you broni for your kind attention :)
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#8
gilesjp

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gilesjp
You need to start your own topic.


Sorry for that, however I solved the problem. Uninstall windows update KB973879 the update wrecks the Dell usb drivers. It was installed 8-25-2009. After removal of this update everything will work fine. Thanks.
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#9
farahana

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windows update KB973879 the update wrecks the Dell usb drivers. It was installed 8-25-2009. After removal of this update everything will work fine. Thanks.


is it?? are we having the same problem?? i'm going to try this

i'm freaking out makes me want to try every possible solution.. hmm...
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#10
Broni

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farahana

Try to uninstall said update, first.
Since it's over 30 days old, we can try couple of things.
At this point 1-2 days delay won't make any difference.
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#11
farahana

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broni,

i've uninstalled the updates..
however, since the uninstallation my lappy cannot start.
in fact it's been like forever to start..it keeps on restarting..restarting and restarting..and i do not know how to start it..in a normal way..

T.T
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#12
Broni

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I'd definitely call Dell.
We don't want to mess up your warranty.
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#13
farahana

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alright..will do that now..will update here for any progress..thanks broni :)
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#14
Broni

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You're welcome.
I'm curious to find out what the problem is...
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#15
farahana

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just spoke to the dell technical ppl.

the girl insist me to run the mem test and format my laptop...
she just told me my problem is common and nothing to do with the hardware..

and while running it, one of the test failed wth this error code..

** Hard drive - DST Short Test **
Test Result : Fail
Error Code 2000-0142
Msg : Hard Drive 0 - self test unsuccessful. Status : 79

now, talking with anthr tech support. grr
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