Any help you can provide would be greatly appreciated
windows xp frozen on welcome screen
Started by
Steve DeVore
, Aug 31 2009 09:16 PM
#1
Posted 31 August 2009 - 09:16 PM
Any help you can provide would be greatly appreciated
#2
Posted 31 August 2009 - 09:27 PM
Hello Steve DeVore.... Welcome to GeeksToGo,
I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
Please understand we are all volunteers and we are not here all the time. Sometimes it may be a extended amount of time to get back to you. If it has been more then 3 days please shoot me a PM and I will try to get back to you quickly then.
Is there data that needs to be saved on the laptop?
If not then you can do a system recovery if the recovery partition is on the HD by following the next steps.
The key combination is CRTL + F11 pushing the keys at the same time at the the dell screen during post. Once you push them then you want to release them. It should go into the recovery partition so you can do a system restore.
I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
Please understand we are all volunteers and we are not here all the time. Sometimes it may be a extended amount of time to get back to you. If it has been more then 3 days please shoot me a PM and I will try to get back to you quickly then.
Is there data that needs to be saved on the laptop?
If not then you can do a system recovery if the recovery partition is on the HD by following the next steps.
The key combination is CRTL + F11 pushing the keys at the same time at the the dell screen during post. Once you push them then you want to release them. It should go into the recovery partition so you can do a system restore.
#3
Posted 31 August 2009 - 11:05 PM
Thank you, the computer was reset to factory settings and is working fine.
#4
Posted 01 September 2009 - 07:04 AM
Congratulations. for a successful resolution for your issue. I am happy everything has been worked out for you. With that being said I am happy to say:
You are very welcome. I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed me to assist you with your issue and for your patience. Thank you for choosing GeeksToGo for help.
This issue now appears to be resolved.
If other members are reading this and have a similar problem please begin a New Topic and someone will assist you as soon as possible
You are very welcome. I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed me to assist you with your issue and for your patience. Thank you for choosing GeeksToGo for help.
This issue now appears to be resolved.
If other members are reading this and have a similar problem please begin a New Topic and someone will assist you as soon as possible
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