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Internet only works in Safe Mode


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#1
iamclifford

iamclifford

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First off, im not a computer kind of guy so i dont know the technical names for everything.

So yea, I was watching a show online, and then i received a notification that my computer had found a virus. About ten or so seconds later, my computer showed a blue screen and shut down. From that point on, as described by the title, my internet only works in safe mode (with networking).

The thing is that Google Earth and Skype work (i can video/text chat) in normal mode, but online game servers, Mozilla and IE7 don't work.

I have already done the msconfig with the checking/unchecking of the boxes, and nothing helped.

I scanned using Malwarebytes Anti-Malware and it got rid of some trojans and other tracking cookies, but that didn't help with the internet issue, although it did get rid of Window's Police Pro which was annoying.

In normal mode, when i go to open firefox or IE, it seems to be loading the webpage (bottom left of the bottom loading bar shows the website's url loading), but then suddenly shows a page error.

Not exactly sure what to do now. I've done about all my inexperienced self can do on my own, so i ask for your assistance.

Thank you muchly
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#2
Dan

Dan

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Hey iamclifford; welcome to G2G :)

As you have noted, the most likely cause of your issue will be some form of software interference. Often times it may even be 'security software'. For this reason, we need to see what's running on your machine.

Step 1 - Generate a startup and uninstall list:
Please download HijackThis (if you do not already have it) and install it -- once it is installed, restart your computer; ensure you start your computer in 'normal' mode. Once the computer starts up, launch HijackThis and then select the option Open the Misc Tools section -- select Generate StartupList log. Save the startup list in a safe location. Now select the option Open Uninstall Manager and then click Save list -- save it to a safe location. Please post the contents of the startup list and the uninstall list in your next response.

- Dan
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#3
iamclifford

iamclifford

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Thank you very much for the welcome and even more for your response!!! Here's all the info i got



StartupList report, 9/2/2009, 10:26:22 AM
StartupList version: 1.52.2
Started from : C:\Program Files\Trend Micro\HijackThis\HijackThis.EXE
Detected: Windows XP SP3 (WinNT 5.01.2600)
Detected: Internet Explorer v7.00 (7.00.6000.16876)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\WgaTray.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\WINDOWS\vVX1000.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\SMINST\Scheduler.exe
C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\PDF Complete\pdfsty.exe
C:\Program Files\Lexmark 2600 Series\lxdnmon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Lexmark 2600 Series\ezprint.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\DAEMON Tools Lite\daemon.exe
C:\WINDOWS\system32\agrsmsvc.exe
C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
C:\WINDOWS\svchasts.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Autodesk\Data Management Server 2009\Server\Dispatch\Connectivity.WindowsService.JobDispatch.exe
C:\Program Files\Yahoo!\Widgets\YahooWidgets.exe
C:\Program Files\Autodesk\Data Management Server 2009\Server\Webserver\Connectivity.EDMWS.Server.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Yahoo!\Widgets\YahooWidgets.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Yahoo!\Widgets\YahooWidgets.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\lxdncoms.exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SMINST\PCAngel.exe
C:\Program Files\PDF Complete\pdfsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\WINDOWS\system32\mqsvc.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\Documents and Settings\Administrator\Start Menu\Programs\Startup]
Yahoo! Widgets.lnk = C:\Program Files\Yahoo!\Widgets\YahooWidgets.exe

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
Bluetooth.lnk = ?
DVD Check.lnk = C:\Program Files\InterVideo\DVD Check\DVDCheck.exe

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

Symantec PIF AlertEng = "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
WatchDog = C:\Program Files\InterVideo\DVD Check\DVDCheck.exe
VX1000 = C:\WINDOWS\vVX1000.exe
SynTPEnh = C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
SunJavaUpdateSched = "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
SoundMAXPnP = C:\Program Files\Analog Devices\Core\smax4pnp.exe
SoundMAX = C:\Program Files\Analog Devices\SoundMAX\Smax4.exe /tray
Scheduler = C:\WINDOWS\SMINST\Scheduler.exe
Reminder = C:\WINDOWS\Creator\Remind_XP.exe
Recguard = C:\WINDOWS\Sminst\Recguard.exe
QuickTime Task = "C:\Program Files\QuickTime\QTTask.exe" -atboottime
QlbCtrl = %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
PTHOSTTR = C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE /Start
PHIME2002ASync = C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
PHIME2002A = C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
Persistence = C:\WINDOWS\system32\igfxpers.exe
PDF Complete = "C:\Program Files\PDF Complete\pdfsty.exe"
osCheck = "C:\Program Files\Norton Internet Security\osCheck.exe"
MSPY2002 = C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
MsmqIntCert = regsvr32 /s mqrt.dll
lxdnmon.exe = "C:\Program Files\Lexmark 2600 Series\lxdnmon.exe"
LifeCam = "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
KernelFaultCheck = %systemroot%\system32\dumprep 0 -k
iTunesHelper = "C:\Program Files\iTunes\iTunesHelper.exe"
IMJPMIG8.1 = "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
IgfxTray = C:\WINDOWS\system32\igfxtray.exe
hpWirelessAssistant = %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
HP Software Update = C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
HotKeysCmds = C:\WINDOWS\system32\hkcmd.exe
EzPrint = "C:\Program Files\Lexmark 2600 Series\ezprint.exe"
Cpqset = C:\Program Files\Hewlett-Packard\Default Settings\cpqset.exe
ccApp = "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
AppleSyncNotifier = C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

ctfmon.exe = C:\WINDOWS\system32\ctfmon.exe
Skype = "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
LightScribe Control Panel = C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
DAEMON Tools Lite = "C:\Program Files\DAEMON Tools Lite\daemon.exe" -autorun

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\system32\ssmypics.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\NppBho.dll - {1E8A6170-7264-4D0F-BEAE-D42A53123C75}
(no name) - (no file) - {5C255C8A-E604-49b4-9D64-90988571CECB}
(no name) - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43}
(no name) - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll - {9030D464-4C02-4ABF-8ECC-5164760863C6}
(no name) - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D}

--------------------------------------------------

Enumerating Task Scheduler jobs:

AppleSoftwareUpdate.job
Google Software Updater.job
GoogleUpdateTaskMachineCore.job
GoogleUpdateTaskMachineUA.job
Microsoft_Hardware_Launch_LifeExp_exe.job

--------------------------------------------------

Enumerating Download Program Files:

[Installation Support]
InProcServer32 = C:\Program Files\Yahoo!\Common\Yinsthelper.dll
CODEBASE = C:\Program Files\Yahoo!\Common\Yinsthelper.dll

[{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}]
CODEBASE = http://fpdownload.ma...t/ultrashim.cab

--------------------------------------------------

Enumerating Winsock LSP files:

NameSpace #4: C:\Program Files\Bonjour\mdnsNSP.dll

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\system32\webcheck.dll
SysTray: C:\WINDOWS\system32\stobject.dll
WPDShServiceObj: C:\WINDOWS\system32\WPDShServiceObj.dll

--------------------------------------------------
End of report, 10,039 bytes
Report generated in 0.125 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only








~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Uninstall List


2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office system
32 Bit HP CIO Components Installer
Activation Assistant for the 2007 Microsoft Office suites
Adobe Flash Player 10 Plugin
Adobe Flash Player ActiveX
Adobe Photoshop 7.0
Adobe Shockwave Player 11
Age of Empires III
Age of Empires III - The Asian Dynasties
Age of Empires III - The WarChiefs
Agere Systems HDA Modem
AppCore
Apple Mobile Device Support
Apple Software Update
Application Installer 4.00.B14
Autodesk Data Management Server 2009
Autodesk Data Management Server 2009
Autodesk Design Review 2009
Autodesk DirectConnect 2009
AV
BIOS Configuration for HP ProtectTools
Bonjour
Broadcom 802.11 Wireless LAN Adapter
Camtasia Studio 6
ccCommon
CCleaner (remove only)
Cheat Engine 5.5
Choice Guard
Critical Update for Windows Media Player 11 (KB959772)
Device Access Manager for HP ProtectTools
Google Earth
Google Earth Plugin
Google Update Helper
Google Updater
Goombah Partner COM Server
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
HP Backup and Recovery Manager Installer
HP Doc Viewer
HP Help and Support
HP Integrated Module with Bluetooth wireless technology
HP Notebook Accessories Product Tour
HP ProtectTools Security Manager
HP Quick Launch Buttons 6.40 B2
HP Update
HP User Guides 0084
HP Wireless Assistant
Intel® Graphics Media Accelerator Driver
Intel® PRO Network Connections Drivers
InterVideo DVD Check
InterVideo WinDVD
iTunes
Java™ 6 Update 7
Java™ SE Runtime Environment 6 Update 1
Lexmark 2600 Series
LiveUpdate Notice (Symantec Corporation)
Lux Delux 6.0.1
Malwarebytes' Anti-Malware
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft LifeCam
Microsoft National Language Support Downlevel APIs
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional Hybrid 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Standard 2007
Microsoft Office Standard 2007
Microsoft Office Word MUI (English) 2007
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Express Edition (AUTODESKVAULT)
Microsoft SQL Server 2005 Tools Express Edition
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft WSE 3.0 Runtime
MobileMe Control Panel
Mozilla Firefox (3.5.2)
MSRedist
MSVCRT
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 6.0 Parser (KB933579)
Norton Confidential Browser Component
Norton Confidential Web Protection Component
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security (Symantec Corporation)
Norton Protection Center
NX Client for Windows 3.3.0-6
PDF Complete
PopCap Browser Plugin
QuickTime
Roxio Activation Module
Roxio Creator Audio
Roxio Creator Basic v9
Roxio Creator Copy
Roxio Creator Data
Roxio Creator Tools
Roxio Express Labeler 3
Roxio MyDVD Basic v9
Roxio Update Manager
Security Update for 2007 Microsoft Office System (KB951550)
Security Update for 2007 Microsoft Office System (KB951550)
Security Update for 2007 Microsoft Office System (KB951944)
Security Update for 2007 Microsoft Office System (KB951944)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB969679)
Security Update for 2007 Microsoft Office System (KB969679)
Security Update for Microsoft Office Excel 2007 (KB969682)
Security Update for Microsoft Office Excel 2007 (KB969682)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office Publisher 2007 (KB969693)
Security Update for Microsoft Office system 2007 (KB954326)
Security Update for Microsoft Office system 2007 (KB954326)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office Word 2007 (KB969604)
Security Update for Microsoft Office Word 2007 (KB969604)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 9 (KB911565)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Segoe UI
Skype™ 3.8
Sonic CinePlayer Decoder Pack
SoundMAX
SymNet
Synaptics Pointing Device Driver
Unix Utilities for Yahoo! Widgets
Update for 2007 Microsoft Office System (KB967642)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office Outlook 2007 (KB969907)
Update for Microsoft Office Outlook 2007 (KB969907)
Update for Outlook 2007 Junk Email Filter (kb972691)
Update for Outlook 2007 Junk Email Filter (kb972691)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB973815)
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Essentials
Windows Live Messenger
Windows Live Sign-in Assistant
Windows Live Upload Tool
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows Police Pro
Windows Presentation Foundation
Windows XP Service Pack 3
Yahoo! Install Manager
Yahoo! Widgets
Yahoo! Widgets SDK
  • 0

#4
Dan

Dan

    Trusted Tech

  • Retired Staff
  • 1,771 posts
Hey iamclifford,

The most likely culprit here is Norton; often times Norton is pre-installed on machines as a trial -- if this is the case for you, then please follow the steps below to remove it and use of one of the free alternatives listed on our site -- here is a list of Free Antivirus and Antispyware Software as recommended by our malware staff, to replace Norton. You may wish to also look at the following thread, as it outlines safe computing practices -- Preventing Malware and Safe Computing.

If Norton is not a trial version and you wish to keep it, you are more than welcome to re-install it after you have removed it. Please follow the steps below to remove Norton from your machine (you may need to download the Norton Removal Tool in Safe Mode with Networking; however pleas ensure you run in whilst in Normal mode).

Step 1 - Remove Norton from your machine:
  • Select Start
  • In the Start Search field type control.exe
  • In the new Control Panel window, click on Programs and then Uninstall a program.
  • From the list of applications, please uninstall all applications with Norton or Symantec in their names.
  • After manually removing the Norton applications, download and run the Norton Removal Tool -- once it is finished, restart your computer.
Once your machine boots back up, try to connect to the Internet in normal mode; are you able to?

- Dan
  • 0

#5
iamclifford

iamclifford

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:) :) :) yes yes yes i am!
Thank you very much for your help! I appreciate it.
I like how something that was supposed to help my computer actually made it mess up.
Thank you again!
  • 0






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