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having problems downloading printer driver


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#1
Be Be

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A friend gave me her old computer (HP Pavilion 510n). I have a HPDeskjet D1420 Printer. It worked on my computer(HP Pavilion 512c)but I cannot get it to work on the new computer. The cd thing on the computer does not work so I cannot use the cd that goes with the printer. I have tried to go to the HP website and download the driver, I have also downloaded the driver with the software. still it is not recognizing my printer. I have also been trying to download my Cannon powershot camera but it will not work either. both of these programs seemed to load but, when I go into Programs and look to see if they have downloaded, there is a yellow question mark next to them. any ideas?

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#2
Broni

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Did you install printer driver BEFORE connecting printer to the computer?
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#3
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no. I had it plugged in but it asked me to unplug it during the process so I did. There is an HP icon for the solution center on my computer now but when I click on it, a window pops up and says there is no HP device that has been detected.
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#4
Broni

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Disconnect printer. Uninstall whatever driver you installed.
Restart computer.
Install the driver again, and wait for installation process to ask you to reconnect printer.
Are 100% sure, you downloaded correct driver?
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#5
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I uninstalled the other driver, unplugged my printer and restarted the computer.
I went to the HP site and typed in the style of printer I have. it asked what system I am working with I checked the Windows XP box. it started to install then told me to plug in the printer. I did that then it said Hardware can not be installed. Wizard can not find necessary software. Then said device setup has failed to complete.
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#6
Broni

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Is this the page, you went to download driver: http://h10025.www1.h...product=3311793
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#7
Be Be

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yes and I chose the HP Deskjet Basic driver.
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#8
Broni

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I'm not sure, what to tell you. Did you try different USB port, different printer cable?
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#9
rshaffer61

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USB 1.0 or 2.0?
Could this be a issue Broni?
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#10
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Those two Pavilions are pretty close models.
I checked HP site, and Pavilion 512c clearly supports USB 2.0.
Pavilion 510n says USB, but it doesn't specify, 1.0, or 2.0
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#11
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I have tried both switching USB ports and cords. and i still can't get my camera to download either. could it be a missing program? My friend erased a lot of things before i got the computer.
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#12
Broni

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Do you have any errors in Device Manager?
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#13
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how do I look and see. I don't know how to pull up Device Manager?
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#14
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I figured out how to pull up the device manager. Beside OTHER DEVICES there is a yellow question mark. I clicked that and it brought up my printer and says that the device is working properly but it has a yellow question mark beside it as well. it also says if it is not working right then go to troubleshoot and i did and no change.
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#15
Broni

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Hmmmm...did you check, if you can print a page of self-test (check printer's manual how to do it)?
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