Blue screen error (maybe RAM) windows xp
Posted 07 September 2009 - 07:51 AM
Posted 07 September 2009 - 08:06 AM
I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
Please understand we are all volunteers and we are not here all the time. Sometimes it may be a extended amount of time to get back to you. If it has been more then 3 days please shoot me a PM and I will try to get back to you quickly then.
Let's check your memory and make sure there is no issue with it. Download memtest86 from the link in my signature below.
Get the file that is named Download - The one you want is "Download - Pre-compiled Bootable ISO (.zip). When it downloads, it will be labeled memtest86+2.11.iso.zip
Unzip the file once you download it. You should have a .iso file in the unzipped directory. It will look like a zip file in some cases but the file name will now be memtest86+2.11.iso
if you don't have a burning program that will burn .ISO files get burncdcc in my signature below.
NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its memtest86.iso
3. Select the ISO file
4. click on Start
Make sure the bios is set for the cd drive as the first boot device
Put the cd in the cd drive and then boot your computer.
Running the Diagnostic Program:
The basic diagnostic screen has five main sections of relevant information. Three at the top which are labeled, PASS %, TEST %, and TEST #. This will basically show you the total progress of the current test, the overall progress of the diagnostic test, and the test number is currently performing.
On the middle left hand side of the of the program interface there is a “Wall Time” section that will keep track of how long the diagnostic test has been running for. This just gives you an idea if you are not attending the testing process.
The main section to look for is the lower half of the screen which is usually blank. As long as the memory testing is going ok with no errors this section of the screen should remain blank. If the diagnostic program finds any serious faults in the memory you will see it display a memory dump of address’s in this section. This is similar to what is displayed on your screen when you encounter a blue screen of death.
You now have most everything you need to know about setting up and testing your memory with diagnostic programs. This guide should help you get to the source of any intermittent problems related to your memory.
Run memtest for at least 2 hours
If it starts showing any errors during that time then you will have to replace the memory
If there are no errors after 2 hours press Esc and that will end the tests
We will then try other options
Posted 08 September 2009 - 05:07 AM
Posted 08 September 2009 - 05:30 AM
If by chance you do have two sticks then try running the program with only one stick in it.
This will narrow down if both are bad or only one is.
If there is only one then yes the memory needs to be replaced.
Go to HERE and run the Crucial online scanner.
This will give you the exact memory configuration for your system. You do not have to buy the memory from there, but write down the information and if you need assistance in purchasing the upgrade memory GTG can assist with suggestions also.
Now I don't know if your system will stay online long enough to run the online scanner or not. If not then you will have to do the manual way and input the info.
Posted 08 September 2009 - 05:43 AM
I suggest you have 1 gig at least and if it is affordable I would go to 2 gigs. This will help with the opening of programs and files.
Posted 08 September 2009 - 09:42 AM
Posted 08 September 2009 - 09:49 AM
Posted 08 September 2009 - 11:28 AM
Posted 23 September 2009 - 10:31 AM
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