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Computer Crashes During Realtek Audio driver Setup


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#61
rshaffer61

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Ok this is strange
Your crash report shows the following as being the problem on everyone of the crashes
portcls.sys
This is the onboard sound card.
Everything I have researched on this says to uninstall all the drivers and install a different driver.
Seeing that the Realtek is the problem then do you still have the original MOBO drivers disk?
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#62
Leelad00

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im afraid i dont, sorry :/
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#63
rshaffer61

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According to everything I have found there are two ways to fix it.
Uninstall and install the original sound drivers or update the mobo chipset driver and then do the audio driver.
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#64
Leelad00

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ok, im not sure how i would go about uninstalling my MOBO driver then reinstalling it.. please could you give me some assistance?
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#65
trentdw

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sounds cards go bad without warning.
if you have another sound card to try. you could eliminate that.good luck
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#66
Leelad00

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no idont, the one i have is integrated and i dont know how to take it out or put a new one in.
i want to try rshaffers method first.. but i dont nkow how :)
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#67
Broni

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You already installed motherboard (chipset) driver.
My $7.50 offer expires at midnight today :)
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#68
rshaffer61

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If I remember right Broni gave you the link to the chipset driver.
I believe I gave you the link to the sis driver.
I have done even more research in the past 2 hours and the only sure fire way to resolve it is to put a ad on sound card in the system.
Since we have really already tried the mobo chipset and the original, updated and AC97 driver, then the only option is to replace the card.
Go into the bios and disable the onboard sound and install a new card.
I can almost say with 99% certainty that this will resolve the issue.
In almost every case I researched the sound chip on the MOBO has gone bad as it seems in your case too.
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#69
Leelad00

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ok, thanks very much for all your help.. im off into town in a minute anyway.. looks like a new sound card for me :/ lol, so all i have to do is disable the integrated peripheral > AC '97 sound card, and then when i install a new, external sound card, it should work?
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#70
rshaffer61

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Yep,
  • Disable onboard
  • Install new soundcard
  • Once in windows load the drivers if needed

Hopefully it will all go this easy and you will be listening to music again. :)
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#71
Broni

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Midnight passed away. I see, I saved 7 bucks :)
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