I have a couple of problems that maybe someone might could help me with. I have been working on this for the last three days........
I cannot open a video file from the school I attend, I get this message, Windows Media Player encountered a problem while playing the file. For additional assistance, click Web Help. It does not help to click web help. I called dell support a few hours ago, they said it was a software problem and I could pay to have them fix it. I chose not to.
I also am trying to download firefox, because I read I would not have the problem if I used it, but when I try to download it, It says I have a certificate problem, so I click to allow the certificate, but it still does not allow it. I added the certificate in the security area but it still does not allow it.
Another clue to the problem maybe, I had downloaded google earth 2 or 3 weeks ago and downloaded google chrome with it. I didn't realize what chrome was at the time. So I uninstalled both a couple of days ago, because I wasn't using it, then realized maybe I could access the video through it, so I just now tried to download google earth and it says I have a certificate problem, so I click to allow the certificate, but it still does not allow it to download.