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#31
rshaffer61

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Yep as long as the file is a ISO you should have no problem
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#32
rwils53

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DOWNLOADED SOFTWARE, CREATED CD BOOTDISK, LOADED IT ON BAD P/C AND RAN,
HD IS IN FULL TEST
WAITING FOR RESULTS
SOFT RESET TEST.........PASSED
DRIVE RECAL TEST........PASSED
DRIVE IDENTIFY TEST.... PASSED
DRIVE R/W BUFFER TEST...PASSED
SCANNING THE DRIVE......PASSED
RUNNINF A SHORT HD TEST NOW

Edited by rwils53, 09 September 2009 - 09:57 PM.

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#33
rshaffer61

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Ok did it find any errors with the drive?
If not then we can move on to the next step.

Let's check your memory and make sure there is no issue with it. Download memtest86 from the link in my signature below.


Get the file that is named Download - The one you want is "Download - Pre-compiled Bootable ISO (.zip). When it downloads, it will be labeled memtest86+2.11.iso.zip
Unzip the file once you download it. You should have a .iso file in the unzipped directory. It will look like a zip file in some cases but the file name will now be memtest86+2.11.iso

if you don't have a burning program that will burn .ISO files get burncdcc in my signature below.

NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its memtest86.iso
3. Select the ISO file
4. click on Start
Make sure the bios is set for the cd drive as the first boot device
Put the cd in the cd drive and then boot your computer.

Running the Diagnostic Program:

The basic diagnostic screen has five main sections of relevant information. Three at the top which are labeled, PASS %, TEST %, and TEST #. This will basically show you the total progress of the current test, the overall progress of the diagnostic test, and the test number is currently performing.

On the middle left hand side of the of the program interface there is a “Wall Time” section that will keep track of how long the diagnostic test has been running for. This just gives you an idea if you are not attending the testing process.

The main section to look for is the lower half of the screen which is usually blank. As long as the memory testing is going ok with no errors this section of the screen should remain blank. If the diagnostic program finds any serious faults in the memory you will see it display a memory dump of address’s in this section. This is similar to what is displayed on your screen when you encounter a blue screen of death.

You now have most everything you need to know about setting up and testing your memory with diagnostic programs. This guide should help you get to the source of any intermittent problems related to your memory.

Run memtest for at least 2 hours:
[list]
If it starts showing any errors during that time then you will have to replace the memory
If there are no errors after 2 hours press Esc and that will end the tests
We will then try other options
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#34
rwils53

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rshaffer61
memory test ran for 9:45:00 hrs. ZERO errors
pass# 27, test# 82, the memory appears good, what next....
RWILS
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#35
rshaffer61

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OK now let's check the physical platter inside the HD to make sure there are no problems.

How To Run Chkdsk /r from Recovery Console:


How to run checkdisk from recovery console (Windows xp). (Courtesy dsenette)
  • Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.
    Note:Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted to do so.
  • When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
    Note:If you have a dual-boot or multiple-boot computer, select the installation that you want to access from the Recovery Console.
  • When you are prompted to do so, type the Administrator password. If the administrator password is blank, just press ENTER.
  • At the Recovery Console command prompt, type the following then press Enter:

    chkdsk /r

  • Allow this to run UNDISTURBED until completed (45 min or so)
  • Report any errors

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#36
rwils53

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RSHAFFER61
GOOD MORNING,HOPE YOU ARE HAVING A WONDERFULL DAY.
STARTED CHKDSK /R WILL UPDATE IN 45 MINS.
RWILS

Edited by rwils53, 10 September 2009 - 09:05 AM.

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#37
rshaffer61

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Thank you and I wanted to say also thank you for being so understanding and patient with the steps we are taking.
You are doing great at following the instructions and reporting the results. :) :)
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#38
rwils53

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CHKDSK /R IS COMPLETE
A SMALL HARDDRIVE
IT SAYS CHKDSK FOUND AND FIXED ONE OR MORE ERRORS ON THE VOLUME
AND IT HAS FINISHED, WHATS NEXT......
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#39
rshaffer61

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Rerun it till it doesn't find any more errors.
This could be part of the problem.
Does it say what errors it fixed and if so what were they?
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#40
rwils53

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STARTED THE RE-RUN, AND NO IT DID NOT SAY WHAT THE ERRORS WHERE, OR WHAT WAS FIXED/ REPAIRED
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#41
rshaffer61

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OK let me know when it is finished and if it found anymore errors.
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#42
rwils53

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2ND CHKDSK /R IS COMPLETE
THIS RUN DOES NOT HAVE THE FOUND SOME ERRORS AND FIXED/REPAIRED
THIS 2ND RUN STATES"CHKDSK HAS FINISHED CHECKING THE VOLUME"
AND NO REPAIR/FIX TOOK PLACE.....
I THINK I MIGHT HAVE HAD A ISSUE WITH THIS HD...
BUT STILL WOULD LIKE TO RUN A VIRUS CHK....
RWILS
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#43
rshaffer61

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OK the problem is to run the virus checks we have to get you into windows to run the programs in the Malware forum.

Now have you tried to reboot and go into windows yet?
If not try and if it won't go in under normal mode then try safe mode.
Please let me know what the results are and if you get any error messages.
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#44
rwils53

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FOR A FYI I RAN A 3RD CHKDSK /R AND IT HAD THE SAME RESULTS AS THE 2ND SCAN
"NO ERRORS AND NO REPAIRS"
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#45
rwils53

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(Now have you tried to reboot and go into windows yet?
If not try and if it won't go in under normal mode then try safe mode)
WINDOWS FAILED IN NORMAL STARTUP MODE, AND IT ALSO FAILED TO START IN SAFE MODE....
IT SAID
"WINDOWS XP SETUP CANNOT RUN UNDER SAFE MODE. SETUP WILL RESTART NOW"

Edited by rwils53, 10 September 2009 - 11:51 AM.

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