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Not receiving vast majority of Orange Email

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I have an Orange email account which has been working fine for years. Iím using Microsoft Outlook
2007 on Windows XP. The problem I have is that 99% of email addressed to me(or my wife) is not
being sent from our Orange Webmail server(which I can log onto via the Internet to check) to our
Microsoft Outlook Inbox. However, I can get round this by logging onto the Orange Webmail and
forwarding the mails in the inbox to either email address which then seems to fire them off and I
receive in Microsoft Outlook. Emails being sent from my M/soft Outlook are being received
remotely, just not receiving those sent to me.

The odd external email does seem to slip through occasionally e.g Ebay message. I can send an email
from my email account to my wifeís and vice versa.

Iíve done the following checks:

1) Disabled Firewall/Antivirus briefly to see if this cleared the problem
2) Deleted email account and re-created new one
3) Checked for any stuck emails
4) Checked max inbox messages and storage not exceeded

N.B. The error message below thatís received when I select the ďTest Email AccountĒ option may be
a red herring as Iíve never tried before and other sites Iíve searched have suggested it could be

ďSend test e-mail message: An unknown error occurred, error code: 0x800ccc69Ē

Any assistance you guys could give me would be much appreciated

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  • I must admit I do get that sometimes in my Orange account I dont get any sent to [email protected] ....... onto my Outlook. Have you got any filters to get rid of any of the spam ( I know we get thousands if you are like me) on web mail? If so then delete them and see what happens.
  • Also regarding sending e-mails try changing your SMTP settings to (nothing else in that box)

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Also try changing the other settings to orangehome.co.uk I think Orange have been messing about
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