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office 2003


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#1
mzlead

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I have windows xp pro and recently I had office 2003 however I believe I uninstalled or damaged file sku112.cab for office. I try to open word or microsoft office and I get the message microsoft office currently not installed for setup and ask for the cd which I never had, it was installed by computer guy who I can't contact. I do a search for the sku cab file and it's not in windows explorer however the file is in the registry, and also the compressed files are missing from my disk cleanup option and I wonder if the two were connected. I used a program called wise disk cleaner to remove some temp files I had, and I must have deleted the needed files for these programs to work correctly. Anyone know what if anything can be done?
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#2
wannabe1

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Hello mzlead...

Let's try something...

Click Start, then Run. Type winword /s and click "Ok".

Word should open with the error showing. Now open Task Manager either by using Ctrl + Alt + Del or by right clicking on the taskbar and selecting Task Manager from the menu. Look under the "Processes" tab and locate the entry for msiexec.exe with your username next to it. Do not choose the one with "System" next to it (should it be listed). Click on the msiexec.exe process to select it, then click on the "End Process" button.

Close Word and open it again the same way as before (winword /s) and see if Word opens without the error. If it does, close Word and open it normally and see if the error is gone.

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#3
mzlead

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I did what you said and that file isn't listed in the task manager, the only file listed with that name is a system file, and that's only file with the msiexec.exe.

Edited by mzlead, 10 September 2009 - 08:30 PM.

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#4
wannabe1

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Is Word open with the error showing?

Does msiexec.exe with your username next to it show up if you click on the "Show processes from all users" button?
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#5
mzlead

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Word opens with the installer message while I had task mananger open, however the file you mentioned doesn't exist with my name by it, it only appears in system, that's the only file with that name at all.
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#6
wannabe1

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Let's go ahead and stop the system msiexec.exe process. If it's the only installer process running when Word opens, I think we can assume it's the one we're after.

Select that msiexec.exe entry and click the End Process button...does the message go away?
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#7
mzlead

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No it didn't.
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#8
wannabe1

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Did you close and reopen the program to see if the message still appears when the program starts?
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#9
mzlead

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It won't let me do anything, it's at the prompt of trying to install, it says installing microsoft word feature, and the only way to stop it or get out of the program is to use task manager to shut it down. And it's still asking for the cd and the message that sku112.cab file cannot be found please insert disk for setup.
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#10
wannabe1

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That's the only trick I know for getting around the installer message without a disk.

Your best option at this point is to round up a disk of the same version of Office and run the installer again.

Another option you might consider is the free open source alternative...Open Office.
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#11
mzlead

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Okay thanks for your help.
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