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Microsoft Office Home & student 2007


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#1
paullem05

paullem05

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Hi folks,

My PC recently froze due to (TROJANSPM/LX). Installed SmithFraud to rid virus. Success, but MC office word would not open, so i decided to uninstall and reinstall in the hope of restoring MC office. In process of uninstalling, prompt said" another install currently in progress. I can't get around this . It has been 3 hrs waiting. can you help?

Thanks,Paul
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#2
rshaffer61

rshaffer61

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First I suggest you make sure 100% you are clean.

I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post the reguested logs in THAT forum. If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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