Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Vista BSOD woes and SP2 installation trouble


  • Please log in to reply

#1
Reaper2806

Reaper2806

    New Member

  • Member
  • Pip
  • 5 posts
Hi guys, was hoping you might be able to help me.

I've got to problems, possibly 3. First of all I'm getting a lot of BSOD with two different complaints about Win32.sys and dxgkrnl.sys. Secondly every time I try and install SP2 for x64 Vista, it does its bit, restarts, and apparently does something to the registry on restart, but stops before it can finish with error:

!! 0xc0000033 !! 3596/96992 (imtcui.DLL)

Sorry if this is posted in the wrong place. I know you guys like HJT logs so I tried doing one for the first time. Hope this helps.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 14:15:22, on 14/09/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18813)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
C:\Program Files (x86)\Steam\Steam.exe
C:\Program Files (x86)\Logitech\Logitech Vid\Vid.exe
C:\Program Files (x86)\DAEMON Tools Lite\daemon.exe
C:\Program Files (x86)\Curse\CurseClient.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\Program Files (x86)\PowerISO\PWRISOVM.EXE
C:\Program Files (x86)\Java\jre6\bin\jusched.exe
C:\Windows\SysWOW64\Ctxfihlp.exe
C:\Program Files (x86)\Creative\Volume Panel\VolPanlu.exe
C:\Windows\SysWOW64\CTXFISPI.EXE
C:\Program Files (x86)\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\Logitech\GamePanel Software\Applets\LCDMedia.exe
C:\Program Files (x86)\Windows Media Player\wmplayer.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.daemon-search.com/startpage
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files (x86)\AskBarDis\bar\bin\askBar.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Foxit Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files (x86)\AskBarDis\bar\bin\askBar.dll
O3 - Toolbar: DAEMON Tools Toolbar - {32099AAC-C132-4136-9E9A-4E364A424E17} - C:\Program Files (x86)\DAEMON Tools Toolbar\DTToolbar.dll
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe" /hide
O4 - HKLM\..\Run: [PWRISOVM.EXE] "C:\Program Files (x86)\PowerISO\PWRISOVM.EXE"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [VolPanel] "C:\Program Files (x86)\Creative\Volume Panel\VolPanlu.exe" /r
O4 - HKLM\..\Run: [amd_dc_opt] C:\Program Files (x86)\AMD\Dual-Core Optimizer\amd_dc_opt.exe
O4 - HKCU\..\Run: [Google Update] "C:\Users\Andy\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Steam] "c:\program files (x86)\steam\steam.exe" -silent
O4 - HKCU\..\Run: [Logitech Vid] "C:\Program Files (x86)\Logitech\Logitech Vid\vid.exe" -bootmode
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files (x86)\uTorrent\uTorrent.exe"
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files (x86)\DAEMON Tools Lite\daemon.exe" -autorun
O4 - HKCU\..\Run: [CurseClient] C:\Program Files (x86)\Curse\CurseClient.exe -silent
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: OpenOffice.org 3.1.lnk = C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe
O13 - Gopher Prefix:
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} (System Requirements Lab) - http://www.nvidia.co...sreqlab_nvd.cab
O16 - DPF: {6C269571-C6D7-4818-BCA4-32A035E8C884} (Creative Software AutoUpdate) - http://ccfiles.creat...101/CTSUEng.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.m...ash/swflash.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://ccfiles.creat...15108/CTPID.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: Creative ALchemy AL6 Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\AL6Licensing.exe
O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe
O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Process Monitor (LVPrcS64) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: O&O Defrag - Unknown owner - C:\Windows\system32\oodag.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 8974 bytes
  • 0

Advertisements


#2
Murray S.

Murray S.

    Trusted Tech

  • Member
  • PipPipPipPipPipPipPip
  • 4,513 posts
  • MVP
Howdy and welcome to GTG:

Why are you trying to install the 64bit version of SP2 when your system shows you running the 32bit version?

Murray
  • 0

#3
Reaper2806

Reaper2806

    New Member

  • Topic Starter
  • Member
  • Pip
  • 5 posts
Murray,

Can you tell me which part of the log tells you this?

I'm looking at the very Vista disk I used to install this when I got my last HDD. It says "Windows Vista Home Premium" and "This disc contains 64-bit software only.

Further to that when I took it into a repair shop ages ago, they installed a 32 bit version, and it wouldn't take. I had to install the 64 bit version with my own disc before it would function normally. And yes it's an official copy etc.

It should be 64-bit. I'm confused.com

I just pulled this up from System Info too.

OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6001 Service Pack 1 Build 6001
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name ANDY-PC
System Manufacturer GBT___
System Model NVDAACPI
System Type x64-based PC
Processor AMD Athlon™ 64 FX-62 Dual Core Processor, 2800 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Award Software International, Inc. FF, 24/01/2008
SMBIOS Version 2.3
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "6.0.6001.18000"
User Name Andy-PC\Andy
Time Zone GMT Daylight Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 4.00 GB
Available Physical Memory 1.78 GB
Total Virtual Memory 8.19 GB
Available Virtual Memory 5.28 GB
Page File Space 4.29 GB
Page File C:\pagefile.sys

Edited by Reaper2806, 14 September 2009 - 08:31 AM.

  • 0

#4
Murray S.

Murray S.

    Trusted Tech

  • Member
  • PipPipPipPipPipPipPip
  • 4,513 posts
  • MVP
Missed the one file that shows it as a 64bit os (\SysWOW64).

Are you running Windows Office on your system? That file belongs to an Office install.

Murray
  • 0

#5
Reaper2806

Reaper2806

    New Member

  • Topic Starter
  • Member
  • Pip
  • 5 posts
I was at one stage, but last it when I had to reinstall Windows. I just had another BSOD which said it had somethin to do with partmgr.sys I don't know if that helps, is irrelevant, or just leaves more questions.
  • 0

#6
Murray S.

Murray S.

    Trusted Tech

  • Member
  • PipPipPipPipPipPipPip
  • 4,513 posts
  • MVP
Is your hdd partitioned?

Is the cd you are using from a different system you once had?

Is your computer branded (HP, Acer, etc) or custom?

Murray

Edited by Murray S., 14 September 2009 - 11:44 AM.

  • 0

#7
Reaper2806

Reaper2806

    New Member

  • Topic Starter
  • Member
  • Pip
  • 5 posts
No partitions.

My system is, well, I suppose it's custom, I decided on the components, but Scan.co.uk built it. When it had to have repairs they changed the motherboard.

The company who repaired it used their own version/disc, but the disc I have is the original one Scan sent out "Licensed only for distribution with a new PC" and that's the disc used for this installation.

(Does the dxgkrnl.sys have anything to do with DirectX and it's drivers?)

(Also reading something about potential Creative X-fi/Nvidia graphics cards conflicts?)

Edited by Reaper2806, 15 September 2009 - 03:21 AM.

  • 0

#8
Murray S.

Murray S.

    Trusted Tech

  • Member
  • PipPipPipPipPipPipPip
  • 4,513 posts
  • MVP
It is for DirectX and there are some problems that have been identified between Vista and Nvidia video cards.

Do you have or can you get a different vid card and install it?

Murray
  • 0

#9
Reaper2806

Reaper2806

    New Member

  • Topic Starter
  • Member
  • Pip
  • 5 posts
In short I have no other cards, and funds at the momenty definately don't allow for a new one. Much as I'd love one.

If I have old installations on any of my 3 hard disks, could that confuse the system? They'd all be under windows.old I believe but still.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP