[kingtaz]

hi there

ive recently installed a fresh copy of XP onto my DEll Vostro 200 system. however i keep getting blue screen crashes regarding corrupt drivers. how can i sort this? ive used the dell cd (which is a bit confusing) to update the drivers but are there some that are out of date or what? its really annoying me now as i cant tell if all the drivers are fully up to date

Thanks

kingtaz

Edited by kingtaz, 14 September 2009 - 10:07 AM.

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Hello Kingtaz.... Welcome to GeeksToGo,

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
Please understand we are all volunteers and we are not here all the time. Sometimes it may be a extended amount of time to get back to you. If it has been more then 3 days please shoot me a PM and I will try to get back to you quickly then.

Please Go to
1: STARTand the click on RUN
2: Type in devmgmt.msc
3: Click Enter
4. Look for any entries with Yellow Exclamation ! marks or Red X's

In your next reply please include those results


Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply

[rshaffer61]

Hello Kingtaz.... Welcome to GeeksToGo,

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
Please understand we are all volunteers and we are not here all the time. Sometimes it may be a extended amount of time to get back to you. If it has been more then 3 days please shoot me a PM and I will try to get back to you quickly then.

Please Go to
1: STARTand the click on RUN
2: Type in devmgmt.msc
3: Click Enter
4. Look for any entries with Yellow Exclamation ! marks or Red X's

In your next reply please include those results


Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply

[kingtaz]

Hi

thanks for responding

nothing had red x's or yellow exclamation marks in device manager

heres the whocrashed report:


--------------------------------------------------------------------------------
Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


On Mon 14/09/2009 15:58:53 your computer crashed
This was likely caused by the following module: aswsp.sys
Bugcheck code: 0xC4 (0x3C, 0x8C, 0x0, 0x0)
Error: DRIVER_VERIFIER_DETECTED_VIOLATION
file path: C:\WINDOWS\system32\drivers\aswsp.sys
product: avast! Antivirus System
company: ALWIL Software
description: avast! self protection module



On Mon 14/09/2009 15:50:59 your computer crashed
This was likely caused by the following module: aswsp.sys
Bugcheck code: 0xC4 (0x3C, 0x8C, 0x0, 0x0)
Error: DRIVER_VERIFIER_DETECTED_VIOLATION
file path: C:\WINDOWS\system32\drivers\aswsp.sys
product: avast! Antivirus System
company: ALWIL Software
description: avast! self protection module



On Mon 14/09/2009 15:40:21 your computer crashed
This was likely caused by the following module: aswsp.sys
Bugcheck code: 0x100000C5 (0x0, 0x2, 0x0, 0x8054BFCB)
Error: Unknown
file path: C:\WINDOWS\system32\drivers\aswsp.sys
product: avast! Antivirus System
company: ALWIL Software
description: avast! self protection module



On Mon 14/09/2009 15:13:11 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x1000008E (0xC0000005, 0x8052B8EC, 0xAA3F7BB4, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified.



On Mon 14/09/2009 14:55:51 your computer crashed
This was likely caused by the following module: tfsysmon.sys
Bugcheck code: 0x100000C5 (0x0, 0x2, 0x0, 0x8054BFCB)
Error: Unknown
file path: C:\WINDOWS\system32\drivers\tfsysmon.sys
product: ThreatFire
company: PC Tools
description: ThreatFire System Monitor




--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

5 crash dumps have been found and analyzed. Note that it's not always possible to state with certainty whether a reported driver is really responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.



Thanks in advance

kingtaz

[rshaffer61]

Are you using some software called Threatfire and the virus protection known as Avast?
These two files seem to be the cause of 4 of the 5 driver crashes you show in the log.
Can you also take a Screenshot off your Device Manager showing everything?

To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply

[kingtaz]

Hi

yeah im using threatfire which is some sort of spyware/virus protection program from PC tools(my rewall is pc tools firewall) and Avast antivirus. Are these conflicting with one another?

here are the 2 jpegs of device manager. Storage systems expanded just had 4 'generic volume' listings. left them out so i only had 2 attachments for you.

Thanks

Taz

Attached Thumbnails

• 
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[kingtaz]

just to add, i had another crash before i posted last reply

here's the whocrashed report for that one instance:

On Mon 14/09/2009 16:44:49 your computer crashed
This was likely caused by the following module: pctappevent.sys
Bugcheck code: 0xC4 (0x3C, 0x1D4, 0x0, 0x0)
Error: DRIVER_VERIFIER_DETECTED_VIOLATION
file path: C:\WINDOWS\system32\drivers\pctappevent.sys
product: PC Tools App Monitor Driver
company: PC Tools
description: PC Tools App Monitor Driver


thanks

[rshaffer61]

Yes it is never a good ideal to run to active AV programs as this will cause false positive readings and can cause crashes due to both running.
Pick one and uninstall the other. My personal preference is Avast to keep as it is free and updates everyday.

[rshaffer61]

Also was the pics taken from Safe Mode?
It is showing entries that normally do not show up under a Normal Mode

[kingtaz]

Hi

Pics werent in safe mode, just normal mode. I have ince just re-installed xp again and made sure i had all the right drivers as well. the bios was out of date also so maybe that had something to do with it. Not running threatfire with avast either now. All seems to be runnning smoothly now after reinstall however. if i get the same errors back again i will post a reply here.

in the meantime, thanks for your help.

kingtaz

[rshaffer61]

The only time you would want to flash your bios is if there is soem issue with compatibility like USB 1.0 and you need USB 2.0


Congratulations. for a successful resolution for your issue. I am happy everything has been worked out for you. With that being said I am happy to say:


You are very welcome. I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed me to assist you with your issue and for your patience. Thank you for choosing GeeksToGo for help.
This issue now appears to be resolved.


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