Long time follower, first time poster.
Wondering if some of you could shower some wisdom on this problem I'm having (or now, lack of a problem.)
So my friend calls me up and says his computer won't start. He runs Windows 2000 SP4 all updated to latest patches.
It has been running nicely for about 1-2 months, then all of a sudden the error comes up saying win2000root\ntoskrnl.exe error.
I asked him to restart several times and to try to get to safe mode by pressing F8 but he was unable to get past the POST screen.
I then went on and offered to help him out as I'm generally pretty good with diagnosing and fixing computers but I have been unable for the life of me to get the same error when I start it up at my house, as in, it boots right to their desktop without any issues.
I kept it on all night and no blue screens or restarting occurred either.
Now, they did inform me that they had someone replace their hard-drive and reinstall Windows about 1-2 months ago after their hard drive crashed, but haven't had any problems since then.
THe first thought that came to my mind was that odd 7.8 GB partition limitation in Windows 2000, so I checked and sure enough it is one large, 30GB partition on the drive.
Then, it occurred to me that they live in an old house with old wiring, and do not have a UPS, (just a surge protector).
Could bad power be causing that message? Or is it related to the HD not being formatted correctly? Or something I'm missing completely?
Sorry for the longwinded post, but your help is appreciated!
Edited by thatguy488, 14 September 2009 - 10:18 AM.