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random blue screen


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#1
demoman

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i was playing counter-strike source then this random blue screen came up:

the full stop code:

*** STOP: 0x0000007E (0xC0000005, 0x80544683, 0xBA4D7BBC, 0xBA4D78B8)

what does this mean?

Thanks
Demoman
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#2
Broni

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Did it happen once?
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#3
demoman

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Did it happen once?


i have had multiple blue screens in the past week, however i dont know if it they were the same because i didnt set my computer to not automatically restart.
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#4
Broni

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Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
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#5
demoman

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here's the info u required

==================================================
Dump File : Mini091509-02.dmp
Crash Time : 15/09/2009 11:00:10 AM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 0x001902fe
Parameter 2 : 0xba4d7a00
Parameter 3 : 0xba4d76fc
Parameter 4 : 0x805446dc
Caused By Driver : CLASSPNP.SYS
Caused By Address : CLASSPNP.SYS+dcd
File Description : SCSI Class System Dll
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
==================================================

==================================================
Dump File : Mini091509-01.dmp
Crash Time : 15/09/2009 8:01:33 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x80544683
Parameter 3 : 0xba4d7bbc
Parameter 4 : 0xba4d78b8
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+6d683
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5755 (xpsp_sp3_gdr.090206-1234)
Processor : 32-bit
==================================================

==================================================
Dump File : Mini091409-01.dmp
Crash Time : 14/09/2009 7:50:46 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x80545573
Parameter 3 : 0xb53d5bb8
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+3572b
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5796 (xpsp_sp3_gdr.090417-1242)
Processor : 32-bit
==================================================

==================================================
Dump File : Mini090509-01.dmp
Crash Time : 5/09/2009 8:40:18 AM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000020
Parameter 2 : 0xe149e4e8
Parameter 3 : 0xe149e5a0
Parameter 4 : 0x0c170408
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+28b4b
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
==================================================

==================================================
Dump File : Mini090409-01.dmp
Crash Time : 4/09/2009 2:32:33 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x00000074
Parameter 3 : 0xb5d7ec28
Parameter 4 : 0x00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
==================================================

==================================================
Dump File : Mini082209-01.dmp
Crash Time : 22/08/2009 2:47:00 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x805b19d3
Parameter 3 : 0xb52bac18
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+da9d3
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5755 (xpsp_sp3_gdr.090206-1234)
Processor : 32-bit
==================================================

Edited by demoman, 14 September 2009 - 11:16 PM.

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#6
Broni

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A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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#7
demoman

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A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.


i can do option A

so im going to test each RAM stick at a time, i have four (512+512+1024+1024)

am i looking for another bluescreen?

how will i know if its stuffed
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#8
Broni

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am i looking for another bluescreen?

Exactly.
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#9
demoman

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after another blue screen i tested every ram stick i had

each performed normally

so what now?
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#10
inapaler

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support.microsoft.com/kb/330182

here is the official article about it.
good luck!
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#11
Broni

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i tested every ram stick i had

How?
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#12
demoman

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i tested every ram stick i had

How?


i took all the ram sticks out except for one then i turned the computer on.
then after it seemed to work fine, i pulled it out then put another one in the same port.

i did this for all four and they worked fine.

is there a possibility that the motherboard connections are dodge?

or what if one of the Ram stick became lose, somehow?

*Shrugs Shoulders*
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#13
Broni

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Sometimes, re-seating RAM helps (cleans connections), so use the computer for a while and see what happens.
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