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problems with XP


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#1
inspire14

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okay first thing i noticed was the 'folder options' was missing under tools. and i googled and they said to do a 'run' for some service and realised that my 'run' command was also missing. i've tried right clicking>properties>customers etc, and there's no checkbox for the run command. also when i press winkey + r, it comes with an error message saying

"this operation has been cancelled due to restrictions in effect on this computer"

thank you !
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#2
dsenette

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is this a work computer or your home computer? did both of these items USED to work? or is this the first time you've tried either?
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#3
inspire14

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it's my home computer. and yes, it did work before. i think it might have been caused by the msn virus i caught a few weeks ago, not sure if this could cause this effect?
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#4
dsenette

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how did you go about removing that virus?
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#5
inapaler

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While we appreciate the fact that you want to help out, we do not allow non-Staff Members to post Malware help on the boards. There are too many things that could go wrong. Many of our members are not well trained in computer operation and do not have the skills required to remove these infections on their own. After all, if they could remove the infection safely on their own, they wouldn’t be asking us for assistance. We prefer to have these issues fixed in the controlled environment of the malware forum with the assistance and guidance of our Malware experts. I hope you can understand the sensitive nature of this.

If you are interested in training to become a Staff Member, please go Here and fill out an application.

Thank you for your cooperation!
If you have any issues with this policy please PM a Moderator or Admin
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#6
inspire14

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yeah i've removed it, the msn virus is gone. i've deleted 'NoFolderOptions' and 'NoRun' from the registry but still didn't do anything.
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#7
dsenette

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well...again you didn't answer how you went about getting rid of the virus...but since you didn't say you went through our malware program here

Please read the Malware/Spyware cleaning guide here follow the instructions at the top....

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty (and you may not be) then post an OTL log in THE MALWARE FORUM forum.
(Posting OTL logs or ANY other logs requested in the malware/spyware cleaning guide in any other forum other than the malware forum is forbidden. If you post any of these logs in any other forum, it will be removed and it will take you longer to get help, so please make sure you only post logs in the malware forum)

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread...
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#8
inspire14

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...i've said the msn virus is removed already. it's been weeks and there's no signs of that msn virus again.

Edited by inspire14, 17 September 2009 - 06:47 AM.

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#9
dsenette

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and i've suggested that you go through our malware forum to make sure that the MSN virus wasn't all you have...it doesn't help either of us for me to try to fix your computer if it's still infected with something that's going to fight us the whole way....unless your method of removing the MSN virus that you had was to format your computer and start over from scratch then there's a high probability that you're still infected with something...please follow my instructions
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#10
inspire14

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oh sorry...

do i post my OTL log here still or start a new thread in the malware forum?
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#11
dsenette

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new thread in malware
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#12
inspire14

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thanks ! i've posted my thread: http://www.geekstogo...XP-t253075.html
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