Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

blue screen help!


  • Please log in to reply

#1
vagelisss

vagelisss

    Member

  • Member
  • PipPip
  • 10 posts
my laptop ,randomly, while not doing the same thing every time stops from whatever i was running. a blue screen appears for about a second and then restarts... i cannot read what the blue screen says because it happens randomly and i cannot freeze the screen with pause to see... i have scanned my pc for malware and cleaned my registry without any success... the problem persists... what could i do???
  • 0

Advertisements


#2
n3ko

n3ko

    Member

  • Member
  • PipPipPip
  • 143 posts
Registry cleaners aren't recommended, unfortunately they do more harm than good.

Do this:
1. Go to Start -> Control Panel -> System
2. Go to Advanced
3. Under the Startup and Recovery section, click Settings...
4. Under System Failure un-check "Automatically restart"

Next time you get a BSOD, write down what it says and post it. If we need to we can get a look at prior BSODs with a program.

Have you made any hardware changes recently, such as more RAM or a new device? Added any new programs recently and if yet, what?
  • 0

#3
Broni

Broni

    Kraków my love :)

  • Member
  • PipPipPipPipPipPipPipPip
  • 12,300 posts
...and...

Next time you get a BSOD

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
  • 0

#4
vagelisss

vagelisss

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts
n3ko: i my self haven't installed anything new that i remember of but since i had lent it to my sister for ten days i 'm not sure 100%. the only thing i'sure of is that she used her own mouse so maybe installed drivers for it...

the system hasn't crashed (yet) after doing what n3ko said... but i have ran Bluescrennview as broni said and i 'm posting the result

==================================================
Dump File : Mini091609-01.dmp
Crash Time : 16/9/2009 10:47:34 μμ
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x00000008
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0xf6fec858
Caused By Driver : NDIS.sys
Caused By Address : NDIS.sys+15858
File Description : NDIS 5.1 wrapper driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-0852)
Processor : 32-bit
==================================================

Edited by vagelisss, 17 September 2009 - 01:07 AM.

  • 0

#5
Broni

Broni

    Kraków my love :)

  • Member
  • PipPipPipPipPipPipPipPip
  • 12,300 posts
So far, we have only one BSOD report, mentioning NDIS.sys file. It's too little to diagnose anything.
Wait for more BSODs, and when those happen, post fresh reports from BlueScreenView.
  • 0

#6
n3ko

n3ko

    Member

  • Member
  • PipPipPip
  • 143 posts
Well, just a quick question...

These are almost all errors related directly to driver and hardware error. 0x0 is a machine check error. Not sure about the last parameter though.

NDIS.sys is usually installed for a router, and a lot of related bluescreen errors I've come across with similar parameters have to do with BitDefender...

So, question is are you running BitDefender Firewall and/or antivirus?

This is a wild shot in the dark though. I'll be surprised if that's the real issue. Broni is right, there's not a lot to go by here. :) If you get more bluescreens, please post them from the program Broni posted.
  • 0

#7
vagelisss

vagelisss

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts
well i have had no blue screens yet which gets me alittle bit nervous since until posting i was having 2 per day!!! anyway, i am running bitdeffender antivirus and firewall for about 5 months now you think it might be that?
By the way i would like to thank you for the immediate interest about my issue. i'll post the blueScreenView as soon as my laptop crashes again...
  • 0

#8
n3ko

n3ko

    Member

  • Member
  • PipPipPip
  • 143 posts

well i have had no blue screens yet which gets me alittle bit nervous since until posting i was having 2 per day!!!


:) Yup, that's machines for you! Like getting a weird sound from your car's engine, but as soon as you take it to a mechanic it stops. Posted Image <3 Love computers.

anyway, i am running bitdeffender antivirus and firewall for about 5 months now you think it might be that?

Aha! :) This may be it. I've seen this before. Here's the fix that I've found has worked:

NDIS.sys is a driver for your ethernet LAN card. BitDefender Total Protection installs a filter directly to the LAN card driver, which can cause conflicts. Started with the 2009 version. The company has been made aware of the problem and the current workaround in their forums and are analyzing it.

1) Unplug your LAN line from your ethernet port.
2) Go to Start->Control Panel->Network Connections
3) Right Click on Local Area Connection and select Properties
4) Uncheck "BitDefender Firewall NDIS Filter Driver"
5) Click Apply or if there is no "apply" click OK
6) Plug your LAN back in
7) Reboot

This is only a filter on your LAN. It's not your whole firewall, or antivirus and is really not all that necessary so don't worry about disabling this. It's worth saying though that you'd get just as good protection (some might say better) from a few smaller and free programs. :)

By the way i would like to thank you for the immediate interest about my issue. i'll post the blueScreenView as soon as my laptop crashes again...

Thanks. :) I only hope this was actually the issue. I can only speak from experience with similar errors - Broni and the staff here are much better at this than me. I'm crossing my fingers.

Keep an eye on the system, don't consider this fixed unless a staff member thinks it is. If you get another BSOD, post it right away. You might try stressing the LAN with some large file downloads - like from YouTube downloader. If you don't get one for a long time, post again and ask staff opinion if it seems repaired.

[Edit:]
Just a thought - have you used your LAN card since the last BSOD? If you've only been using your wireless this may be why you've not had a BSOD. It's a LAN Driver.

You might also (just to be thorough) check the properties in your Wireless connections folder and make sure that BitDefender didn't try and install a filter there too - I've not heard of it, but I've not personally done this fix on a laptop before. If you see the filter, repeat steps 4 - 7.

Edited by n3ko, 18 September 2009 - 01:00 PM.

  • 0

#9
vagelisss

vagelisss

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts
i'm -and was- always connected to internet through wifi. it doesn'make a difference i guess? try it anyway??? i suppose after getting the first bsod!!!!

Edited by vagelisss, 18 September 2009 - 01:31 PM.

  • 0

#10
n3ko

n3ko

    Member

  • Member
  • PipPipPip
  • 143 posts
Yeah, I think it's worth trying anyway. The one BSOD you have is pointing to a LAN driver. The driver would be loaded regardless of being connected to wifi or LAN. I'm not sure if the conflict would be triggered without you using it, but it's worth the look - and most definitely worth looking for that filter in the properties of the wireless connection too. :)

Edited by n3ko, 18 September 2009 - 01:58 PM.

  • 0

Advertisements


#11
vagelisss

vagelisss

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts
here we go again... i'm sending the report and i'll do what n3ko said now...

==================================================
Dump File : Mini092009-01.dmp
Crash Time : 20/9/2009 11:12:36 μμ
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x00000008
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0xf6fcf858
Caused By Driver : NDIS.sys
Caused By Address : NDIS.sys+15858
File Description : NDIS 5.1 wrapper driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-0852)
Processor : 32-bit
==================================================

==================================================
Dump File : Mini091609-01.dmp
Crash Time : 16/9/2009 10:47:34 μμ
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x00000008
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0xf6fec858
Caused By Driver : NDIS.sys
Caused By Address : NDIS.sys+15858
File Description : NDIS 5.1 wrapper driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-0852)
Processor : 32-bit
==================================================
  • 0

#12
n3ko

n3ko

    Member

  • Member
  • PipPipPip
  • 143 posts
Interesting, still the driver and still the exact parameters. I still think it's Bitdefender... Did you find that filter in your LAN or Wirelesss Properties?
  • 0

#13
vagelisss

vagelisss

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts
yes i did and disabled it. i will inform you if the problem was solved... thanks again for the interest and help...
  • 0

#14
n3ko

n3ko

    Member

  • Member
  • PipPipPip
  • 143 posts
:) Cool beans.
Looking forward to hearing, and am keeping my fingers crossed.
  • 0

#15
vagelisss

vagelisss

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts
i decided to do things step by step... so i first disabled the ndis bitdefender option on the network connections' properties. then i got a blue screen:

==================================================
Dump File : Mini092209-01.dmp
Crash Time : 22/9/2009 5:27:28 μμ
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x00000008
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0xf6fcf858
Caused By Driver : NDIS.sys
Caused By Address : NDIS.sys+15858
File Description : NDIS 5.1 wrapper driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-0852)
Processor : 32-bit
==================================================

==================================================
Dump File : Mini092009-01.dmp
Crash Time : 20/9/2009 11:12:36 μμ
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x00000008
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0xf6fcf858
Caused By Driver : NDIS.sys
Caused By Address : NDIS.sys+15858
File Description : NDIS 5.1 wrapper driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-0852)
Processor : 32-bit
==================================================

==================================================
Dump File : Mini091609-01.dmp
Crash Time : 16/9/2009 10:47:34 μμ
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x00000008
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0xf6fec858
Caused By Driver : NDIS.sys
Caused By Address : NDIS.sys+15858
File Description : NDIS 5.1 wrapper driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-0852)
Processor : 32-bit
==================================================

same as far as i can understand...
after that i also disabled the same option on the LAN properties'.
now i'm waiting the blue screen -hopefully- not to come...
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP