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Trojan-spy.html.smitfraud.c no task bars or icons


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#1
Heatherh

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:tazz: I have trojan-spy.html.smitfraud.c on my pc. I tried to run my computer in safe mode and no icons come up. No task bars come up. How do I get in?
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#2
coachwife6

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Please Click here!, and follow the recommendations in the guide.

If you're still having trouble, We'll need you to use a free diagnostic tool, Hijack This. Follow the instructions in step five of this guide, and post your log as a new topic in the Hijack This forum. It will get a better response there from the people most qualified to analyze logs.

Most of what Hijack This lists lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.
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#3
Heatherh

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If I cannot get into the system at all because I do not have a task bar how do I run hijack this?
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#4
coachwife6

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Can you download the program on another computer onto a disc and install onto the infected computer?
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#5
Heatherh

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I ran HijackThis and here is the log. I have to do everything from task manager because I do not have a task bar with a start menu nor icons.
Logfile of HijackThis v1.99.1
Scan saved at 8:41:24 PM, on 5/17/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\taskmgr.exe
C:\hjt\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://default.home
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://default.home
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: XMLDP Class - {60371670-81B9-4d06-9C42-4DEC1AABE62B} - C:\WINDOWS\xmllib.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Hcontrol] C:\WINDOWS\ATK0100\Hcontrol.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe irprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [CreateCD_Reminder] C:\WINDOWS\Sonysys\VAIO Recovery\reminder.exe
O4 - HKLM\..\Run: [VAIO Recovery] C:\WINDOWS\Sonysys\VAIO Recovery\PartSeal.exe
O4 - HKLM\..\Run: [SonyPowerCfg] C:\Program Files\Sony\VAIO Power Management\SPMgr.exe
O4 - HKLM\..\Run: [HKSERV.EXE] C:\Program Files\Sony\HotKey Utility\HKserv.exe
O4 - HKLM\..\Run: [ISBMgr.exe] C:\Program Files\Sony\ISB Utility\ISBMgr.exe
O4 - HKLM\..\Run: [VAIO Update 2] "C:\Program Files\Sony\VAIO Update 2\VAIOUpdt.exe" /Stationary
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [VAIOSurvey] c:\program files\sony\vaio survey\surveysa.exe
O4 - HKLM\..\Run: [ZZZ] C:\WINDOWS\Sonysys\Eflyer\EFlyer_Popup.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [VMConsole.exe] C:\Program Files\sony\vaio media integrated server\Platform\VMConsole.exe /windowmin
O4 - HKLM\..\RunOnce: [*Restore] C:\WINDOWS\system32\restore\rstrui.exe -i
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [WindowsFY] c:\wp.exe
O4 - HKCU\..\Run: [SMSSU] C:\WINDOWS\System32\SMSSU.EXE
O4 - HKCU\..\Run: [Tmntsrv32] C:\WINDOWS\System32\Tmntsrv32.EXE
O4 - Global Startup: Adobe Gamma Loader.lnk = ?
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: Remocon Driver.lnk = ?
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Microsoft AntiSpyware helper - {2C6F622B-7997-4FAB-945F-5155ABE3E92C} - C:\WINDOWS\System32\wldr.dll
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {2C6F622B-7997-4FAB-945F-5155ABE3E92C} - C:\WINDOWS\System32\wldr.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Microsoft AntiSpyware helper - {2C6F622B-7997-4FAB-945F-5155ABE3E92C} - C:\WINDOWS\System32\wldr.dll (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {2C6F622B-7997-4FAB-945F-5155ABE3E92C} - C:\WINDOWS\System32\wldr.dll (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Giga Pocket Hardware Detector - Sony Corporation - C:\Program Files\Sony\Giga Pocket\shwserv.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: PACSPTISVR - Unknown owner - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\PACSPT~1.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Sony TV Tuner Controller - Sony Corporation - C:\Program Files\Sony\Giga Pocket\halsv.exe
O23 - Service: Sony TV Tuner Manager - Sony Corporation - C:\Program Files\Sony\Giga Pocket\RM_SV.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe
O23 - Service: VAIO Entertainment Aggregation and Control Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment\VzRs\VzRs.exe
O23 - Service: VAIO Entertainment File Import Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment\VzCdb\VzFw.exe
O23 - Service: VAIO Entertainment TV Device Arbitration Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment\VzCs\VzHardwareResourceManager\VzHardwareResourceManager.exe
O23 - Service: VAIO Entertainment UPnP Client Adapter - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment\VCSW\VCSW.exe
O23 - Service: VAIO Media Integrated Server (VAIOMediaPlatform-IntegratedServer-AppServer) - Sony Corporation - C:\Program Files\Sony\vaio media integrated server\VMISrv.exe
O23 - Service: VAIO Media Integrated Server (HTTP) (VAIOMediaPlatform-IntegratedServer-HTTP) - Unknown owner - C:\Program Files\Sony\vaio media integrated server\Platform\SV_Httpd.exe" /Service=VAIOMediaPlatform-IntegratedServer-HTTP /RegRoot="SOFTWARE\Sony Corporation\VAIO Media Platform\2.0" /RegExt="Applications\IntegratedServer\HTTP (file missing)
O23 - Service: VAIO Media Integrated Server (UPnP) (VAIOMediaPlatform-IntegratedServer-UPnP) - Sony Corporation - C:\Program Files\Sony\vaio media integrated server\Platform\UPnPFramework.exe
O23 - Service: VAIO Media Gateway Server (VAIOMediaPlatform-Mobile-Gateway) - Unknown owner - C:\Program Files\Sony\vaio media integrated server\Platform\VmGateway.exe" /Service=VAIOMediaPlatform-Mobile-Gateway /RegRoot="SOFTWARE\Sony Corporation\VAIO Media Platform\2.0" /RegExt="\Addons\Packages\Mobile\Gateway" /DisplayName="VAIO Media Gateway Server (file missing)
O23 - Service: VAIO Media Video Server (VAIOMediaPlatform-VideoServer-AppServer) - Unknown owner - C:\Program Files\Sony\vaio media integrated server\Video\GPVSvr.exe" /Service=VAIOMediaPlatform-VideoServer-AppServer /DisplayName="VAIO Media Video Server (file missing)
O23 - Service: VAIO Media Video Server (HTTP) (VAIOMediaPlatform-VideoServer-HTTP) - Unknown owner - C:\Program Files\Sony\vaio media integrated server\Platform\SV_Httpd.exe" /Service=VAIOMediaPlatform-VideoServer-HTTP /RegRoot="SOFTWARE\Sony Corporation\VAIO Media Platform\2.0" /RegExt="\Applications\VideoServer\HTTP (file missing)
O23 - Service: VAIO Media Video Server (UPnP) (VAIOMediaPlatform-VideoServer-UPnP) - Sony Corporation - C:\Program Files\Sony\vaio media integrated server\Platform\UPnPFramework.exe
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#6
coachwife6

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Please read these instructions carefully and print them out! Be sure to follow ALL instructions!

Go to Start > Control Panel > Add or Remove Programs and remove the following programs, if found:

Security IGuard
Virtual Maid
Search Maid


Exit Add/Remove Programs.

*IMPORTANT*CLICK THIS LINK TO LEARN HOW TO VIEW HIDDEN FILES

I need you to copy all of the Killbox file paths below and paste them into Notepad.

* Please download the Killbox by Option^Explicit. *In the event you already have Killbox, this is a new version that I need you to download.
Unzip it to the desktop.

* Please run Killbox.

* Select "Delete on Reboot".

* Open the Notepad file where you saved the file paths earlier and copy the file paths below to the clipboard by highlighting them and pressing CTRL + C:

C:\wp.exe
C:\wp.bmp
C:\Windows\sites.ini
C:\Windows\popuper.exe
C:\WINDOWS\System32\wldr.dll
C:\Windows\System32\helper.exe
C:\Windows\System32\intmonp.exe
C:\Windows\System32\msmsgs.exe
C:\Windows\System32\ole32vbs.exe
C:\Windows\system32\msole32.exe


* Return to Killbox, go to the File menu, and choose "Paste from Clipboard".

* Click the red-and-white "Delete File" button. Click "Yes" at the Delete on Reboot prompt. Click "No" at the Pending Operations prompt.

If your computer does not restart automatically, please restart it manually.

While your computer is restarting, tap the F8 key continually until a menu appears. Use your up arrow key to highlight Safe Mode, then hit enter.

Make sure you can view hidden files.

Using Windows Explorer, delete the following (please do NOT try to find them by "search" because they will not show up that way)

FOLDERS to delete (in bold) if found:

C:\Program Files\Search Maid
C:\Program Files\Virtual Maid
C:\Windows\System32\Log Files
C:\Program Files\Security IGuard

Reboot into normal mode.

Open Notepad. Copy EVERYTHING in the box below and paste it into a new notepad file. Change the 'Save As Type' to "All Files" and save it as fix.reg on your desktop. Make sure there is NO blank line above REGEDIT4:

REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run]
"notepad.exe"=-
"notepad2.exe"=-
"winlogon.exe"=-

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"WallpaperStyle"=-
"Wallpaper"=-
"NoDispBackgroundPage"=-
"NoDispAppearancePage"=-

[HKEY_CURRENT_USER\Control Panel\Desktop]
"Wallpaper"=-
"WallpaperStyle"=-

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
"NoActiveDesktopChanges"=-
"NoActiveDesktop"=-
"NoSaveSettings"=-
"ClassicShell"=-
"NoThemesTab"=-

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop]
"NoChangingWallPaper"=-


Locate fix.reg on your desktop and doubleclick on it. When asked if you want to merge with the registry click YES. After you receive the prompt "merged successfully", follow the rest of instructions below.

1.) Download the Hoster from HERE Press "Restore Original Hosts" and press "OK". Exit Program.

2.) Right Click HERE and go to Save As in order to download DelDomains.inf to your desktop.
To use: RIGHT-CLICK DelDomains.inf and select: Install (no need to restart)
Note: This will remove all entries in the "Trusted Zone" and "Ranges" also.

3.) Download, install, and run CleanUp!

Reboot your computer

4.) Run this online virus scan: ActiveScan - Save the results from the scan!

Post a new HiJackThis log along with the results from ActiveScan
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#7
Heatherh

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I can't go to start, add and remove program. I do not have a task bar. I am going through task manager. Basically when I boot up my computer the screen is totally black. I have to hit ctrl-alt-delete to get to even the task manager. Where can I find the add and remove programs on my C:\ drive? I would need to locate the executeable to run the software. Also, I cannot use Window Explorer unless I find where the program resides.
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#8
coachwife6

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When it boots up, can you start it in safe mode (lightly tapping F8).
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#9
Heatherh

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Yes, I can go to safe mode; however, even in that mode the screen is still the same - no task bars, no icons. I can only go through task manager.
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#10
coachwife6

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I was researching this problem (it's not my strongest area - I'm mainly a malware-only gal), and someone suggested reinstalling your drivers.

See if this thread helps:

http://board.iexbeta...php/t52784.html

I'll keep looking.
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