Anyway, here's my latest: I just got a new Hewlett Packard webcam. I previously had a Logitech and a Microsoft webcam, but did not like the quality or features.
I couldn't even install this HP one! Darn it! This is the error message I get when I am in the middle of it:
"The Install Shield Engine(kernel.exe) could not be launched. The RPC Server is unavailable".
This was all greek to me. So I went around Google, typing in this error message and seeing if others were experiencing it and possible solutions. Seems to be quite a common problem. Not just installing webcams, but any type of hardware, printers, etc.
First I looked up posts specific to my webcam. I found none. So I looked in general regarding this error message. From what I can gather, and please correct me if I am wrong, this seems to refer to the RPC or the Remote Procedure Call Service. I don't know what the 'install shield engine(kernel.exe) could not be launched' is referring to at all. I assume the two are related.
So I read various things to try, such as making sure that my Remote Procedure Call Service was on 'automatic' and that the service was 'started'. They were. Then I looked for service 'dependencies' i.e. other services that must be on for the RPC to work properly. However, on mine it says "no dependencies are required". And here is one real strange thing which I think may be key to my problem. The area where it says "automatic" is 'faded' in print compared to the other print. All of the other services are in bold print, but on my RPC it is faded. Where the service says 'started', that is in bold print. So maybe that is part of the problem.
I am of course going to call HP support and explain to them my problem and hopefully they will be able to help me. But I am posting it here for any suggestions or help on getting this problem fixed, and getting this webcam installed. By the way the model number for my webcam is EW193AA Ver. 4.0. Cost me around $40.
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