McAfee states I have NTOSKRNL-HOOK. The system performance has deminished with issues of pop ups and web pages launching on their own. Also, audio ads playing out of nowhere.
We began with printing the Malware and Spyware Cleaning Guide and following it line by line. First issue came up at Restore Point - dialog box stated we need .Net Frame. We just skipped that issue (No Restore Point)
Next issue was at Malwarebutes - loading took a really long time 30 plus minutes. We canceled the first install after about 20 min. thinking it got hung. Downloaded the exe again and retried again. It appeared to have installed, however the application will not launch.
We are using McAfee and to our knowledge it is up-to-date. We are cycling daily with the server and the status shows Protected.
We have finally given it, it is early AM and we can not get the Windows Update to function. The warning is Services Automatic updates needs to be enable. We enable it manually, and it drops back to disabled as soon as we launch the Update request.
I guess I am stopping here in hopes that we can get this much cleared up before moving forward.