windows police pro [Closed] having problems removing windows police pro malware virus
Posted 25 September 2009 - 10:53 PM
Posted 26 September 2009 - 10:46 AM
Please go to the GMER Rootkit Scanner Download Site.
- Click on the Download EXE button.
- The file you are downloading will have a random name in order to circumvent the attempts of malware to block it from running.
- Take note of the name of the file (please don't change it), and then save it directly to your desktop.
Double-click on the file you downloaded (Vista users please right-click it and select Run as Administrator). The program will begin to run.
These types of scans can produce false positives. Do NOT take any action on any "<--- ROOKIT" entries unless advised!
If possible rootkit activity is found, you will be asked if you would like to perform a full scan.
- Click NO
- In the right panel, you will see a bunch of boxes that have been checked ... leave everything checked and ensure that the "Show all" box is un-checked.
- Now click the Scan button.
Once the scan is complete, you may receive another notice about rootkit activity, don't worry.
- Click Ok.
- GMER will produce a log. Click on the [Save..] button, and in the File name area, type in "GMER.txt"
- Save it to a location where you can easily find it, such as your desktop.
Please visit this webpage for download links and instructions for running ComboFix:
Click on any of the links at that website to download ComboFix. At the window that appears, please change the name of the file from ComboFix to cf.com. This name is important and must be exactly as I have given it to you here, including the .com file extension. After changing the name, click on the drop down menu for the box labeled Save as type: and change it to All files. Once you made these changes, save the file directly to your desktop.
Return to the above link and continue with the instructions provided there for running ComboFix. Be sure that you read ALL of the instructions on that page carefully and follow them exactly. It is particularly important to disable all your protection programs before running ComboFix. If you need further help figuring out how to disable a specific program look here for instructions. Installing the recovery console if you're running an XP machine is another critical step. Although these prelimiary steps may seem unnecessary, by following the directions in that guide closely you give ComboFix the best possible chance at a successful run and minimize the likelihood of having serious problems occur after an attempted removal of malware.
Once the program has finished running its log should pop up automatically, or if for some reason you lose it it can found at C:\ComboFix.txt. Please post the log's contents in your next reply.
Posted 28 September 2009 - 08:53 AM
Posted 04 October 2009 - 11:12 AM
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