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Restoration problems

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Dear fellow geeks,
I usually donít have problems helping people fix/ restore the computer but at this point I am stumped. It is an old Hp Pavilion XT914 that runs windows ME, this computer had a very advanced form of the cool web search spy ware when I got to it, at this point instinctively I went straight for the reformat but to hear from the owner of the computer they donít have any of the restore disks, after that I tried to just throw in some windows 2000 disk and reformat, it seemed to not want to delete the old partitions so I used Fdisk but that also did not delete the partitions when I tried it would just say ďSystem lockĒ or something like that. After some research I learned that some hpís have a create restore disk function partitioned on the hard drive, but unfortunately I seem to be having some trouble starting the computer, after the initial boot screen the screen goes black and all that is left is a small blinking underscore one of these _ so at this point I donít know what to do. Oh and I already called hp like 6 times and not only did they endless loop me they didnít have the product so they donít have the disk.

Any advice would be more the wonderful, normally I would tell them to go find a new computer because this one is quit old but I know they canít afford one so at this point it has become personal.

Again any help what so ever would be fantastic.

Ps (first post)
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can you boot in safe mode?
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