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No sound from Dell 610 on Win XP


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#1
Ian57

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Hi any help appreciated. My laptop has just stopped making any sound at all. No system sounds, no audio, nothing. All devices are enabled and I've reinstalled the driver from the Dell website.
It works OK through external speakers.

Cheers
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#2
OpenOutcome

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Hello,

Installed any new software or hardware recently?
Follow the instructions from this link, and post an Everest Report.

Next, go to Start > (right click) My Computer > Properties > Hardware tab > Device Manager.

Looking down that list, do you see any yellow exclamation points or red ex's?

-Jason :)
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#3
Ian57

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Hi, no new programmes - been using Itunes etc. up until last week.

Here is the Everest report:

--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Report Wizard
Computer HGLSW1J
Generator Administrator
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2009-10-06
Time 13:52


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name HGLSW1J
User Name Administrator

Motherboard:
CPU Type Mobile Intel Pentium M 740J, 1733 MHz (13 x 133)
Motherboard Name Dell Latitude D610
Motherboard Chipset Intel Alviso-G i915GM
System Memory 503 MB (DDR2-533 DDR2 SDRAM)
BIOS Type Phoenix (08/11/05)
Communication Port Communications Port (COM1)
Communication Port Standard Serial over Bluetooth link (COM10)
Communication Port RIM Virtual Serial Port v2 (COM13)
Communication Port RIM Virtual Serial Port v2 (COM14)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter Mobile Intel® 915GM/GMS,910GML Express Chipset Family (128 MB)
Video Adapter Mobile Intel® 915GM/GMS,910GML Express Chipset Family (128 MB)
3D Accelerator Intel GMA 900
Monitor Plug and Play Monitor [NoDB]
Monitor Plug and Play Monitor [NoDB]

Multimedia:
Audio Adapter Intel 82801FBM ICH6-M - AC'97 Audio Controller [B-1]

Storage:
IDE Controller Intel® 82801FBM Ultra ATA Storage Controllers - 2653
Disk Drive TOSHIBA MK4026GAX (40 GB, 5400 RPM, Ultra-ATA/100)
Optical Drive TSSTcorp DVD+-RW TS-L632D
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 38091 MB (5117 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Alps Touch Pad

Network:
Network Adapter Bluetooth Device (Personal Area Network)
Network Adapter Broadcom NetXtreme 57xx Gigabit Controller
Network Adapter Intel® PRO/Wireless 2200BG Network Connection (192.168.1.7)
Modem Conexant D110 MDC V.9x Modem
Modem Standard Modem

Peripherals:
Printer CutePDF Writer
Printer EPSON Stylus C60 Series
Printer Microsoft Office Document Image Writer
Printer Microsoft XPS Document Writer
USB1 Controller Intel 82801FBM ICH6-M - USB Universal Host Controller [B-1]
USB1 Controller Intel 82801FBM ICH6-M - USB Universal Host Controller [B-1]
USB1 Controller Intel 82801FBM ICH6-M - USB Universal Host Controller [B-1]
USB1 Controller Intel 82801FBM ICH6-M - USB Universal Host Controller [B-1]
USB2 Controller Intel 82801FBM ICH6-M - Enhanced USB2 Controller [B-1]
USB Device Dell Wireless 350 Bluetooth Module
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery
Battery Microsoft ACPI-Compliant Control Method Battery


--------[ Sensor ]------------------------------------------------------------------------------------------------------

Sensor Properties:
Sensor Type HDD

Temperatures:
CPU 26 C (79 F)
TOSHIBA MK4026GAX 31 C (88 F)


Nothing loking wrong in device manager....

Cheers.
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#4
OpenOutcome

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Hello again,

Please open Device manager once again (sorry!), and from the top, click View > Show Hidden Devices.

Expand your 'Sound, video and game controllers' tree, and see if any greyed out devices are there. If there are, please list them in your next post.

So, you can get sound to work through speakers plugged into the laptop, but not the onboard sound?

-Jason :)
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#5
Ian57

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Hi, nothing greyed out. I just disabled the Sigma Tel audio device and the error message comes up in Media Player. When I enabled it again, the track plays through OK but no sound......
Yes it still works with an external speaker. Maybe hardware problem :)
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#6
OpenOutcome

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It is strange that the sound works through speakers though, eh? Sounds like it is muted somewhere.. even though that sounds totally obvious and out of choice. Are there any special keys or buttons on the side or top of the laptop, or maybe an FN shortcut key, on the keyboard with a volume or speaker control?

Would probably be highlighted in blue on the keyboard, labeled underneath the F1 through 12 keys, or possibly the End, Page Up/Down key? To disable or enable, you will need to hold FN and press that button. Possibly an accidental press?

Just an idea..

And you've looked within Control Panel > Sounds and Audio Devices I assume? Be sure to look through every tab, slider, and advanced box.. Could be an easy setting just missed.

-Jason
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#7
Ian57

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Strange, isn't it? All sound controls that I can find are on, I've even gone through all the speaker options. The keyboard functions keys all replicate what the volume control window indicates so no problem there. The trouble shooter for the sound card says it's working OK.
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