Computer: Sony Desktop Model: PCG-242M. Windows XP
My friend had a virus on his computer so I used the Sony Windows CD to try a reformat.
I went through the whole reinstall windows process and the computer tried to restart to finish this process. However, once it does this the computer won’t boot properly and right at the start when you turn the computer on I get the following:
“We apologize for the inconvenience, but Windows did not start successfully. A recent hardware of software change might have caused this.
If your computer stopped responding, restarted unexpectedly, or was automatically shut down.....”
........ and so on....
I am then provided with the options below:
1 - Safe Mode
2 – Safe mode with networking
3 – Safe mode with command prompt
4 – Last known good configuration
5 - Start windows normally.
Regardless of whichever option I choose, the computer then restarts and comes back again to this screen described above. I have also tried using the Windows CD again to reformat but it doesn’t fix the problem.
Can you advise on what I should do now? Please help!