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BSOD ;


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#1
racenutalways

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What I'm up against is a BSOD, "page_fault_in_nonpaged_area"
This laptop is stuck in reboot mode and can not get into safe mode, it freezes, no way to get into windows to turn off the reboot. I attempted a XP recovery console after removing the hard drive and checking for viruses, it asks for admin p/w, which there never was one, but attempted "admin". Done a memory test, it passed, removed HD again and done a check disk that did not help.
I'm almost sure it is a software or driver issue, but can not get into this thing at all.
Any suggestions?? Will resetting to default in the bios help?
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#2
rshaffer61

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Hello racenutalways.... Welcome to GeeksToGo, :) :) :)

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
Please understand we are all volunteers and we are not here all the time. Sometimes it may be a extended amount of time to get back to you. If it has been more then 3 days please shoot me a PM and I will try to get back to you quickly then.

Any more info on the BSOD like technical error code?
What was done just prior to the issue starting?
You can try the following to attempt a system restore to a point prior to the issue happening. I recommend 3 to 6 days before.


If you have Windows XP CD...

1. Boot from the CD.
2. When the text-based part of Setup begins, follow the prompts. Select the repair or recover option by pressing R:

Posted Image

3. You'll find yourself at this screen:

Posted Image

4. Once you are at the Recovery Console you will be given at least one choice of Windows installations. Normally the choice you want is the number 1 choice. Click the number 1 key at the "top" of the keyboard and click enter.

NOTE: at this point your numbers to the right of your keyboard are turned off. If you insist on using these keys for your numbers remember to hit the Numbers Lock key before clicking a number over there or your computer will automatically reboot and you will have to wait through the previous steps to get back to the console.

5. You will be given a message asking for the administrator password. Unless someone or something has messed with your computer there is no password so you just click the Enter key.

6. This will bring you to a prompt that says:

C:\WINDOWS>

7. Type:

cd \

Press Enter

Note: between "cd" and "\" there should be a "blank space" otherwise the command won't work

8. The prompt should now say:

C:\>

9. Type:

cd system~1\_resto~1

Press Enter.

Note: If it gives an error "Access Denied" while accessing the folder, follow the method below

Type: cd \

Press Enter

Type: cd windows\system32\config

Press Enter

Type: ren system system.bak

Press Enter

(note the spaces between ren and system, and then between system and system.bak)

Type: exit

Press Enter

now the computer should restart, then follow steps 1-6


10. Type:

dir

Press Enter

NOTE: When you hit enter it will list all the restore points folders like "rp1", "rp2" we have to see the last restore point to copy the file from a recent backup. If the restore points have more than one page then you have keep on hitting the key to view the last restore point folder.

NOTE: It is a good rule of thumb to choose the files from the restore point folder which the second to the last one.

11. Type:

cd rp{with the second to the last restore point number }

Press Enter

Example: cd rp9. if rp10 is the last restore point

12. Type:

cd snapshot

Press Enter.

NOTICE: Now the command prompt will look like this:

c:\system~1\resto~1\rp9\snapshot

Note : restore point 9 assumed for clarity of the content.


13. Type:

copy _registry_machine_system c:\windows\system32\config\system

Press Enter

14. Type:

Exit

Press Enter.

Final note : If the above procedure won't solve the problem, repeat all steps, but in step 13 type:

copy _registry_machine_software c:\windows\system32\config\software

Alternatively, select different restore point.



If you don't have Windows CD...

Download Windows Recovery Console: http://www.thecomput...om/files/rc.iso
Download, and install free Imgburn: http://www.imgburn.c...hp?act=download
Using Imgburn, burn rc.iso to a CD.
Boot to the CD...let it finish loading.
When the "Welcome to Setup" screen appears, press R to start the Recovery Console.

Follow steps 3 - 14.

Thanks to Broni for the instructions
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#3
racenutalways

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5. You will be given a message asking for the administrator password. Unless someone or something has messed with your computer there is no password so you just click the Enter key.


That's where I am, stuck, no one ever set a p/w, not my pc.
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#4
rshaffer61

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If no password has ever been set en don't put one in. Then you should just be able to click enter and continue on.
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#5
racenutalways

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Yes, I know that, this is why I am in a repeat loop here.
Q1, Will resetting the bios to default help??
Q2, Why can't I get into safe mode? What file is damaged??

There's an acer recovery partition on this thing, can't get to it.
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#6
rshaffer61

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Resetting bios probably will not help.
You can't get to recovery partition because the command won't work?
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#7
racenutalways

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I can not get the pc to boot past desktop (BSOD), I can not get into recovery console (password)I can not get into safe mode (freezes)
All I can do is remove the HD, hook it up via ata/usb.
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#8
rshaffer61

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At the Acer Splash screen try Alt + F10 to enter the recovery partition.
If not there try in the bios to see if you can enter the recovery partition.
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#9
racenutalways

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Thanx for your time rshaffer61, I ended up re-formatting the laptop.
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#10
rshaffer61

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No problem as that is why we are here. Sometimes the best answer is to start over.
I hope the issue has been resolved by formatting and starting over.
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