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Internet cutting out and reboot issues

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Hi there,

I recently bought a new laptop (Acer Aspire 4935, Windows Vista), and have had problems with the internet since receiving it.

After a few minutes (varies from 5mins to a couple of hours), my browsers cease to load pages (as if there was no connection). However, Windows Live Messenger continues to work, but nothing else that uses the internet does.

I've tried Chrome, IE and firefox and have the same problem.

When I reboot, full connectivity is restored (although not for long).

However, rebooting is an issue - once the internet has gone, it takes 3 or 4 reboot attempts to actually reboot the computer, and sometimes takes up to 10 minutes.

Many thanks for any any suggestions or help you may be able to offer me.



Edited by joshsmith, 09 October 2009 - 12:57 PM.

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Since no one else is replying to topics here, I figure I'll give a shot at answering the question.

First, make sure your up to date on anti-malware tools such as Malwarebyte's Anti-Malware and a good anti-virus like AVG. A lot of viruses can screw things up, and cause your system to be non-responsive. You can also use CCleaner to clean out any junk roaming around in temporary files.

*AVG Free:

*Malwarebyte's Anti-Malware:


Secondly, once you have found the malware and removed it, you may find that your WinSock has been damaged. That is what connects you to the internet on Windows via DNS resolution, etc. I would suggest reading the tutorial on repairing the TCP/IP stack in Vista here:

If you continue to have any DNS problems, or just want an added layer of internet security you may also want to give OpenDNS a try. It's a free account which blocks you from bad sites while making domain lookups a lot faster.
Tutorial on OpenDNS setup here:

Hope this helps, at least until a qualified "Geeks2Go" guy replys... :)
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