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Error while deleting key.


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#1
JoxonDandry

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Is there any way on Earth that i can delete

HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab whenever i try to delete it, an error comes up saying
Cannot delete KasperskyLab: Error while deleting key.

Is there any force removal techniques?
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#2
Broni

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Tried in Safe Mode?
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#3
happyrock

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I use UBCD4WIN for jobs like that...also works great for deleting those pesky malware .dll's that everyone seems to have such trouble removing...
this link here is how to use the UBCD4WIN registry editor ...adjust to get to the registry entry you want gone..
just curious ...why do you want that KasperskyLab key deleted
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#4
JoxonDandry

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I do have UBCD4WIN i will try that now actually, I did try in safe mode, i did create a thread in the KasperskyLab forum followed their instructions but i think they have given up on me, http://6.ly/cw

Reason why i want to delete this is because it might be conflicting with my Zone Alarm Internet Security install because wheneever i try and install Zone Alarm IS it gets stuck at 18% i have tried so many stuff, including live chat from Zone Alarm (they have also given up on me) http://6.ly/cy

I did also try Active @ Killdisc bootable CD which gave me the same error.

Edit: my UBCD4WIN Cd got lost and so i used HawkPE, luckily it did have a Registry Editor i tried deleting KasperskyLabs it gave me an Access denied message.

Going to try PC Regedit PCRegedit seems to be very unstable and frequrently freezing completely. I did manage to press delete but it still kept freezing. If HawkPE failed then i dont see how UBCD4WIN is going to work

Now trying: http://support.microsoft.com/kb/313222 - No luck.

Now trying UBCD4WIN - Cannot delete KasperskyLab: Error while deleting key.

Edited by JoxonDandry, 11 October 2009 - 10:55 AM.

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#5
happyrock

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UBCD4WIN is a bootable "live" CD ..it creates a RAM disk (it runs in ram)...no part of windows is running so you should be able to delete ANYTHING you want...just be careful what you delete...
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#6
JoxonDandry

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#7
JoxonDandry

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Now trying:

1) Boot your machine in Safe Mode
2) Delete the following files from C:\Windows\system32\drivers
-klif.sys
-kl1.sys
-klim5.sys
-klim.6.sys
3) Reboot your computer
4) Try to remove the registry keys

Nvm, i dont have any of those files in drivers.

Edited by JoxonDandry, 11 October 2009 - 11:14 AM.

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#8
Broni

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Try Kaspersky Anti-virus Removal Tool: http://support.kaspe...kavremover9.zip
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#9
Broni

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Also, take full ownership of that registry key.
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#10
JoxonDandry

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I already tried kavremover10.zip , Ive tried changing the permissions to allow

Edited by JoxonDandry, 11 October 2009 - 12:23 PM.

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#11
Broni

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Tried in Safe Mode?



Download Autoruns for Windows: http://technet.micro...s/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Click Options, then Hide Microsoft Entries.
Click File, then Refresh.
Go File>Save, and save AutoRuns.txt file to know location.
Attach AutoRuns.txt file to your next reply.
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#12
Broni

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Also, instead of opening registry editor through regedit, try regedt32.
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#13
JoxonDandry

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Attachment Done
I already tried regedt32

Attached Files


Edited by JoxonDandry, 11 October 2009 - 12:38 PM.

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#14
Broni

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Tried in Safe Mode?

I'm looking at the log...
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#15
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If Safe Mode doesn't work....

There is no single Kaspersky item running anywhere, judging from the log, so I assume, you can safely forget it and go for ZA installation.
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