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Computer reboot when I play games.


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#1
Gameplayer

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It is impossible to play games with this computer.
Always when I start a game, the computer reboot after 5-20 sec approximately.
It haven't happen before.
But now it does.
Everything else is working good.
I suspect that it is my graphic cards it depends on.
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#2
rshaffer61

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Hello Gameplayer.... Welcome to GeeksToGo, :) :) :)

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
Please understand we are all volunteers and we are not here all the time. Sometimes it may be a extended amount of time to get back to you. If it has been more then 3 days please shoot me a PM and I will try to get back to you quickly then.

What games are you trying to play?
Please supply the following information.


Download and install Free Everest Home Edition
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
Click the + by computer, click on Sensor. Get a screenshot and post it so I can check your temps and voltages...

DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"
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#3
Gameplayer

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Hello rshaffer61.
Now I have done what you told me to do.
I have attach both a report and a screenshot of the temps and voltages.

Attached Thumbnails

  • Temperatur_och_Volt.JPG

Attached Files


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#4
rshaffer61

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OK a couple of problems I see.
First one is your CPU is running hot.
If this is a desktop system and not under warranty... I suggest opening it up and cleaning out all the dust especially around the cpu fan.
Second of all your main C drive is well below the suggested free space available.
When ever your free space falls below 10% the Master File Table or MFT will not function correctly and can become corrupt. This can and will cause the issues you are having. .
I suggest we look at programs loaded and start uninstalling un needed programs.
Also the temp files should be cleaned out by doing the following two steps.

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.


Download Auslogics Defrag from the link in my signature below. Auslogics Defrag in my opinion is better because:
It does a more comprehensive job at Defragging
It will actually show you what it is doing
At the end of working it will show you how much speed you picked up
You can view a online log of the files that Auslogics defragged

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#5
Gameplayer

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Now I have done everything you told me to do.
I have cleaned the CPU cooler, it was a little bit dusty. (But the temperature is pretty much the same).
And I have downloaded Temp File Cleaner, and I have to say that that is the very best cleaner I ever have tried.
I have tried a lot of different cleaning tools and programs, but non of them are as good as this one.
The TFC cleaned and removed 3,2 GB and more than 19 000 files in drive C.
And that very fast too!
Excellent program.
So now I have more free space in drive C.

And I also downloaded and installed Auslogics Defrag, which is also the very best defragging program I have tried.
Excellent that too!

But however the problem still remains.
If I start a game, the computer reboots after 5-20 sec after the game is started.
(It is no matter what game I play, still the same problem).
But I forgot to mention that if I play a game in window mode (a smaller screen) then it works properly.
If that particular game have that option of course.
But as soon as I play in full screen mode, then it's impossible to play.
So then the second problem, and that is that this computer always take 5 min to start up.
But it is a smaller problem.
So what do I do now?
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#6
rshaffer61

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What games are you trying to play?
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#7
Gameplayer

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I am trying to play Tomb Raider Legend.
But it has worked perfectly for long time, with no problems at all, and all other games too.
Until my computer for a while ago started to be crazy.
So I was able to play ALL kind of games before (in full screen mode).
But something is wrong with either my graphic card or something else.
(My graphic cards are ATI).

Edited by Gameplayer, 18 October 2009 - 02:42 PM.

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#8
rshaffer61

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Ok lets see if it is a driver problem first.


Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply
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#9
Gameplayer

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Ok then I have downloaded and installed WhoCrashed.
And here is the report what it says:
Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


On Sun 2009-10-18 18:04:11 your computer crashed
This was likely caused by the following module: ati3duag.dll
Bugcheck code: 0x1000008E (0xC000001D, 0xE48907D1, 0x9B44D88C, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\system32\ati3duag.dll
product: ATI Technologies Inc. Radeon DirectX Universal Driver
company: ATI Technologies Inc.
description: ati3duag.dll
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#10
rshaffer61

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Ok it does seem to be a video problem.
By chance can you tell me what version of the Catalyst control panel you are using?
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#11
Gameplayer

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The version of Catalyst Control Center I have is: 2008.0923.2139.36956

And at the end it also says: Microsoft NET Framework version 2.0.50727.3603
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#12
rshaffer61

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Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem
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#13
Gameplayer

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Now I have done Chkdsk /r.
But that didn't fix the problem.
The computer still reboots as soon as I starts a game.
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#14
rshaffer61

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Have you checked to make sure you have the newest drivers for your ati card?
How old is your card?
It could be just that the card is failing.
I will wait for your results.
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#15
Gameplayer

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I have now installed the latest and newest drivers and I have tried with different settings and still the computer reboots when I play games.
I just don't get it.
Maybe the CPU is overloaded or something?
I don't know what to do.
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