[jolit]

I have been trying to fix my sister's laptop for 2 days already. I found out yesterday that it has been infected with virut so we decided to have the the OS reinstalled. after backing up some files to another hard drive, I started the process of reinstalling Windows XP upon loading the CD, while the prompt below stated "starting windows" the BOSD appeared with the stop code of 0X7E. I tried it a couple of times and the same result happens.

I don't know what else to do? maybe get SP3 or something?

by the way she uses a Dell Inspiron E1405 and IE or Firefox can access the internet.

Thank you, this site has been very helpful to me.

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How are you trying to reinstall Windows?
Did you remove existing partition, create new one and format?

[Broni]

How are you trying to reinstall Windows?
Did you remove existing partition, create new one and format?

[jolit]

i am doing it by installing it through starting it up from the cd.

I didnt even reach that part of the reinstallation process.

[Broni]

OK, you put Windows CD in, you restart computer, you see the message:
Press any key to boot from CD
You press some key...
What happens next?

[jolit]

It loads with the windows setup(blue screen but not the dreaded one) and right after the prompt below says that it is starting up the BOSD appears.

[Broni]

Right at this screen?

[jolit]

I think it is right before that part comes up.

[Broni]

A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:



8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:



10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:




It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.



The following image is the test results area:



The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

[jolit]

can I do the first option even if it is a laptop?

[Broni]

Of course.
You need to turn laptop up side down, remove RAM bay door (screwdriver needed ) and remove RAM.

[jolit]

hahah thanks

[jolit]

it already had 16 passes and no errors where found.

[Broni]

I'm little bit confused.
How many RAM sticks do you have?
Did you try Windows installation with one RAM stick at a time?

[jolit]

It only has one RAM stick.

[Broni]

OK, then....

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.