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Flash is crashing my computer!


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#1
WhiteGurl

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I don't know if I'm putting this in the right place, but here you go.

A couple of days ago, my computer started crashing while playing Flash games or watching YouTube. I've updated my Flash player, but it didn't help. I know almost nothing about computers and how they work, but I really want to fix this before I throw my laptop out the window.

It's an HP Pavilion Entertainment Notebook running Windows XP.

Any help is appreciated. :)

WhiteGurl
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#2
geekhelp4u

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I would start by trying to uninstall flash - reboot - and then install the latest version.

Here is a link to Adobe's Flash Uninstaller - http://kb2.adobe.com...1/tn_14157.html

Then after reboot grab the latest version of flash here - http://get.adobe.com.../?promoid=BUIGP
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#3
WhiteGurl

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Ok. I did all that. Everything was cool for about 15 mins, then it crashed again.
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#4
happyrock

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go here and get everest home...install and launch it...click the + by computer...click on sensor...get a screenshot and post it so I can check your temps and
voltages...
what else do you have running at the same time
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#5
rshaffer61

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The issue may not be flash itself.

Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply
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#6
WhiteGurl

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The only things I have running are Google Chrome and Skype. A couple of times I had Chrome and Firefox at the same time, but either one alone still crashes.

Here's my screenshot:Temps.jpg
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#7
WhiteGurl

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Concerning WhoCrashed, is this what you needed?

ANALYSIS

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Sun 10/29/2006 5:35:54 PM you computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x77 (0x1, 0x857E14A0, 0x0, 0xF4789CA0)
Error: KERNEL_STACK_INPAGE_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft Windows Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified.

CONCLUSION

1 crash dumps have been found and analyzed. Note that it's not always possible to state with certainty whether a reported driver is really responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
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#8
rshaffer61

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Who Crashed shows only one crash from 2006.


Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem
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#9
WhiteGurl

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The thought of my computer shutting down while I'm trying to do something that may take several hours is not a comfortable one for me.

Any other options?
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#10
WhiteGurl

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On a sidenote, since I have performed these checks, my computer has only crashed once. Since it was doing it about every 15 mins before, I find this an improvement. :)
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#11
rshaffer61

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Did you attach the Everest report Happyrock requested?
I can't seem to find it on any of your replies.
That may help us discover another reason for this issue.
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#12
happyrock

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your temps seem a little high...
go back to everest and this time click on the + beside computer...then summary...get a screenshot for us...
FYI ...you should keep running chkdsk /r until it does NOT fix any errors....
go to event viewer...application section scroll down until you find winlogon...double click on it to see the report on any errors it found ...copy and paste the results back here with the everest screenshot
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#13
WhiteGurl

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Ok. Here's the summary.everest1.jpg everest2.jpg
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#14
WhiteGurl

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I'm afraid to run the chkdsk /r because of the whole "severe problems" if the computer shuts down. I'm still not sure what's causing it, and I don't want it to shut down on its own and trash my computer.

Edited by WhiteGurl, 19 October 2009 - 07:46 AM.

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#15
WhiteGurl

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I noticed that when I had the heat on, the computer has crashed repeatedly. Assuming this was the problem, I pointed a fan at the computer, and haven't had any problems since. So I guess my fans have went out.
I will probably go ahead and run the chkdsk just to make sure everything else is okay. A friend of mine says it's not as serious as it sounds and I'm just being ignorant...lol. When I do, I'll let you guys know. :)
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