[justine_m]

Hi there!

I wonder if you guys can help me? I've used this site before and you've really helped me out. Now my mother-in-law's PC is messing up and I suggested she join this site to get some help... so here's hoping!

The computer is running winXP (service pack 3) but has been behaving very erratically of late. We lost internet connection last week but I managed to restore it; since then, however, her system has been running *very* slowly: internet pages take ages to open and programs take ages to start. I've ran all the checks you suggest in your Malware removal guide and there don't seem to be any problems but the PC is still very sluggish and hangs constantly. (I'm currently in 'Safe mode with networking' jut to be able to write this!)

Below are the two OTL log files you suggested I post. (I've also included them as attachments.) I really hope you guys/gals can help us with this, so thanks in advance!

Attached Files

•  OTL.Txt   46.45KB   216 downloads
•  Extras.Txt   54.27KB   109 downloads

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Wrong forum!

I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Before you start a new topic click on this link --> Malware and Spyware Cleaning Guide, Please read before starting a new topic. This will give you a few preparations to make, as well as instruction for posting your OTListIt2 log.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

[Broni]

Wrong forum!

I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Before you start a new topic click on this link --> Malware and Spyware Cleaning Guide, Please read before starting a new topic. This will give you a few preparations to make, as well as instruction for posting your OTListIt2 log.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

[justine_m]

Hi there!

I've already posted my logfile in the Malware Removal Forum - on Sunday, I think - but didn't get a reply, which is why I reposted it here. I'll keep my fingers crossed and continue to check the other forum...

Cheers!

[Broni]

If you don't get any reply in 3 days, post in "Waiting room". That will bump you up on priority list.

[justine_m]

Will do! Thanks for that!