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printers not recognised


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#1
franndon

franndon

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Computer stopped recognising Canon Pixma 170 printer. Tried reinstalling and got 'Unknown device". After several failed attempts reformatted hard drive, no success. Concluded printer problem and tried new printer, Lexmark 3650 all in one station. Once again not recognised. Both printers work on other computers. Other devices work on USB ports. I'm stuck.
Running Windows XP home edition 2003, with SP 3

Thanks
Franndon
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#2
dsenette

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have you run the installation CD that came with either of the printers? did you follow the instructions and install the software BEFORE connecting the printer?
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#3
franndon

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Hello dsenette, thanks for replying. Yes, I installed the software for both printers from the disc and followed their installation guide. When I got to the step for connecting the printer cable to the usb port on both occasions the printer was not recognised and I could go no further. The screen stayed up but the continue button never un-greyed. I have also tried different printer cables with no success.

Cheers
Franndon
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#4
franndon

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Problem solved. It turned out to be a combination of legacy software from old printer and faulty cable. Thanks for the help

Cheers
Franndon
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